Aflac - Kankakee (IL)

Mark Weeks Lou is friendly and professional. He always returns my calls and texts in a timely manner. Lou always makes time to patiently answer my questions. Lou is very knowledgeable about various insurance policies and knows which is best suited for his clients.

Cathy Fitzgerald Patrick Sloan has great customer service skills, he is knowledgeable, concise, and prompt. I asked for a quote on a policy for two vehicles and within one hours I had everything. I highly recommend patrick Sloan for you auto Ins needs.

Bre O Was shocked to find out that my monthly cost increased by $100 a month when I removed a car from my policy with my current company. I called Brian in an attempt to find better rates. Within 2 hours he had found a policy that not only offered better coverage but, at the same rate before the increase! He explained everything purchased in the policy in full detail and was very thorough. Fast, friendly, and competitive pricing is what youll find with this agency. Update: Had an issue with my car tire on a Sunday and was needing information on a rental. Left a voice-mail to return my call, totally not expecting one until Monday, and was called back within 10 minutes. By half the day in, he was able to provide me with policy details and options for my situation. But it doesnt stop there folks.... he called me back unexpectedly the next day to ENSURE I was all taken care of and there was nothing else he could offer to help with. TOP NOTCH customer service.

Jaclyn Dooley Shirley, Country financial agent, was very knowledgeable, helpful explaining about auto & home insurance needs. I received an auto quote.

Ramya S Mr. Simpson is the best. He is very knowledgable and gets the best quote for all your insurance needs. I have had both auto and home insurance with him and happy with their service. I had looked around before for my insurance quotes and I was impressed with Mr. Simpson. He will work with you and get the best deal. Overall, highly professional and they will handle everything for you. I will highly recommend them for all insurance needs.

J B Money Vanessa and Benny are the best with great energy and always helpful They are people who you love to see when you are dealing with people with all types of attitudes and egos.They are great and those are my girls foreal.Vanessa goes above and beyond to make sure you are good.

Donna Honeyman Thank you, Jeff, for a very detailed process of going over my car and home insurance needs. With your help, we were able to reduce the payment AND get better coverage!

Sacrecia Howell Your rates and customer service are outstanding totally blows all the competitors out of the water. I have gotten 3 different individuals insurance through your company in the last month so I thought you might want to show me some gratitude. Thank you . Sacrecia Howell Sacrecia Howell 3810 Grange Hall Rd. Marion,Illinois 62959

Kyle Brewer Honestly a terrible experience. My agent, Devon, was great. He’s the only reason this is a 2 star instead of a 1. However, the nurse rescheduled my health insurance visit multiple times and when she did show up, she didn’t do everything she was supposed to, leading to more rescheduled appointments. Then, Shelter Insurance sent me a letter telling me my health insurance was being denied for not having all the components (that the nurse never did). When my agent left the company, there was no notification or reaching out telling me who to contact. The only thing Shelter Insurance has ever done is leave me with no desire to deal with them again.