U.S. Bank Branch - Carlinville (IL)

Justin Bowling Matt is very knowledgeable about the insurance products offered by Country Financial and discusses the pros and cons of each depending on the needs of the customer. He is quick to return a phone call or email when I have a question about my policy or claim. He is also willing to find the answer to those questions if he doesnt already know the answer.

Precious The best lending options available for multiple expense needs. They have a lot of flexibility in getting you additional services such as auto, insurance (rental, life, or health), and others services. They are one of a kind with amazing options available.

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

Cindy Phillips We recently worked with Jenna Alderks for our health insurance needs after my husband and I retired. She was absolutely great to work with. Jenna laid out our options, explained the coverages and provided direction into which plan would work best for us. We have and will continue to recommended her services to others. Thank you Jenna for all you do for your customers!

Richard Coleman I called WFA to see if they could help me with financial planning and was connected with Martin. I described my history and current circumstances and goals during which Martin asked quite a few questions. He then made some very specific recommendations and answered my questions in turn. I then asked if WFA offered any services that I should sign up for and, to my surprise, Martin said he didnt think I needed their help at this time but that I could call again if something changed. I offered to pay for his time but he declined that as well. The entire experience was so friendly and helpful!

Karen Faulkner We called Randy to schedule an appointment to meet with him. He was able to meet with us immediately. During our meeting we discussed our insurance needs. He wasnt able to give us the necessary information at that time. However, we set up an appointment to meet with him on the next business day. At that time, he was able to provide us with the requested information. We felt that Randy had our best interest in mind.

Toby Evans Me and my wife have been using Deb to do our taxes while she was still working for Jackson Hewitt. Shes also very informative and goes over everything with us. I recommend her to all my family and friends.