The Floyd Agency - Decatur (IL)

KistlerPatterson FuneralHome They handle the insurance for our business and they do a terrific job. Very professional and they respond to our needs quickly. Great customer service. I also appreciate how they support local events and activities.

Randy Rosas I’ve had such a great experience with my State Farm agents—especially Olivia and team. They’ve been incredibly attentive and proactive from the very beginning. I never have to follow up because they’re already on top of everything I need. It’s rare to find a team that delivers this level of service consistently. Their customer experience is by far the best I’ve had with any insurance provider, and the pricing is also very competitive. Highly recommend Olivia and team to anyone looking for top-notch service and peace of mind.

Queen of The Lou They are very slow following up and they only answer what you ask. I think professionals should lead their clients especially in the area of their expertise. In addition, they should set clear follow up deadlines and expectations without their clients having to ask them to do so? It is never okay to ignore or purposefully not reply / respond to questions your customer has raised. Your silence sends a message.

Vic Ortiz I had a great experience working with Javelin Insurance Agency for my warehouses property insurance in St. Charles. They were professional, responsive, and took the time to understand my needs, offering tailored coverage options. The team made the process smooth and stress-free, ensuring I had the right protection for my property. Highly recommend their services!

Farah Salam Very friendly and helpful I’m very happy how he handled my situation Appreciate ur help Ethan

Ryan Henderson Kelly was very patient with me, and also very easy to work with. She quickly got me the answers I was looking for, and worked diligently to help me get a price I can afford.

Samantha Davis Completely impressed by the money these fine people have saved my family! They know their business and are more than pleased to pass savings on to the customers. Everyone Ive dealt with is knowledgeable and friendly!