State Street Jewelers - Geneva (IL)

5 /5 Greta Ann Wetzel: I was quite nervous to start the engagement ring shopping process, I am grateful for the service and kindness my boyfriend and I received at State Street Jewelers. Within seconds of walking in, we were greeted and then asked what service we needed. We had the lovely opportunity to be assisted my Ms. Marci. She was very kind, knowledgeable, & accommodating to the specifics of the ring I was interested in. We spent about 30 minutes in the jewelers, and left with a wealth of information and confidence in finding the perfect ring. Thank you Marci for making this experience very special and helpful!

5 /5 Stephanie Benic: All our love to Amy at State Street- youre a beautiful soul and have impeccable customer service...and TASTE! From the engagement ring to my earrings, State Street has stunning pieces, but more importantly, stunning service. We will be customers for many more years to come!

1 /5 Hannah Bowen: I have been a loyal customer of State Street Jewelers since I moved here in 2021, along with my parents and siblings. I purchased my wedding band from them and have consistently brought my engagement ring (a white gold, diamond-encrusted band) in for maintenance. Over the years, I’ve experienced multiple issues with repairs—always met with excuses that seemed circumstantial at the time. But now, I’m fed up. If you look at the photo with the circled stones—no, those aren’t missing diamonds. They’re so deeply embedded into the metal and misaligned that they look missing. That’s just one example of their poor craftsmanship. I have lost several diamonds from my ring, almost always within one to four months after a repair (see the other two photos of the three missing again), despite paying extra to have the prongs “improved.” Each time, I was told it must be from washing dishes or showering with it on. I NEVER do that. I’m extremely careful with my ring, especially because I kept losing stones. Yet, after paying for multiple replacements and supposed prong fixes, I recently needed a simple resize. When I picked it up two weeks later, it was too small. They corrected the mistake, but instead of offering any discount or acknowledging the unnecessary stress on the ring’s integrity, they gave me a BOGO coupon for a glass of champagne at a local restaurant—as if that somehow makes up for years of expensive, faulty repairs I was repeatedly assured would fix the issues. At this point, after spending so much money on repairs and preventive measures, I can no longer trust State Street with my jewelry. Their lack of accountability and consistently subpar workmanship have completely eroded my confidence in them. I won’t be returning, and I wouldn’t recommend them to anyone who values quality craftsmanship and reliable service.

1 /5 Juliann Grote: Our family has been customers of State Street Jewlers for the past 10 years. I recently brought a white gold diamond ring in to the store for sizing. I was told by the store manager that she did not think she could size it because she thought the band might be hollow. She also told me if they could size the ring up one size it would cost $350.00. Even with the current increase in the price of gold this quote is high. I went to another jewler in St. Charles who was able to confirm that the band was not hollow and provided sizing for $85.00. This was a very unexpected and disappointing experience.

5 /5 nancy woodruff: State Street Jewelers is a full service jewelry store staffed by gem experts. Aimee at Main St Jewelers offered practical ideas on repurposing vintage pieces of sentimental family jewelry, giving them a new life and look. She clearly communicated to their jeweler team on our ideas for repair, restoration and redesign and they created new pieces that will look beautiful for years to come.