Smith Insurance and Financial - Freeport (IL)

Tony Whetsell As a customer I like talking to a real person-no automated calling where one must press four or five buttons to speak with a person. I know Teresa and have worked with her for my insurance needs for years. Im treated with respect and dignity by her . She periodically calls with rates and coverages. That kind of service one often does not get these days.

Judy Applebey Never Returned My Call for Auto Insurance

wade Bradley Lauren took the time to identify cost saving opportunities along with discussing possible changes that might be needed due to economic changes coming up. She clearly explained all scenarios.

Evelyn Torres I had a great experience with Denise. She really took the time to explain everything with details. Every question I had, she answered nicely. If your looking for insurance go with her, shes your girl.

Hiawatha Hopkins Crystal is outstanding! I’ve been with this office for 7 years and I live 5 hours away but the service I receive and kindness keeps this as my home office! Everyone is really helpful and courteous! I have their multiple car and home insurance.

rhonda pruitt Gret people to work with.. Quick to get back to you..

J “Review Realm” Needed Insurance and I could have gotten it from Runyon Insurance where I pay all my other Insurance Payments. But I wanted to shop and look for well known Company like Geico or The General, but I shopped for Renters Insurance. Because you never know what could happen. So I always see Cathy Conley from State Farm on mail I recieve. I thought the price for all Coverage where I Live would be OUTRAGEOUS and what I was gonna expect if I decided to go elsewhere. But after a 10 minute phone call. I was ready and out the door to State Farm 20 mins later. The monthly prices and Coverage is and well worth it. She is very professional, Respectful and Sweet lady and had all the answers you would want to hear even with not burning a hole in your pocket. I Recommend her to anyone and it is worth it. So State Farm sounds like it maybe Way over your budget and Monthly Bills, but I PROMISE you that you wont regret it in the End!!!

Queen of The Lou They are very slow following up and they only answer what you ask. I think professionals should lead their clients especially in the area of their expertise. In addition, they should set clear follow up deadlines and expectations without their clients having to ask them to do so? It is never okay to ignore or purposefully not reply / respond to questions your customer has raised. Your silence sends a message.