Smith Insurance and Financial - Freeport (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Bethann Roberts-Jacquot Always helpful, informative, and patient!

Nia Jones I had an excellent experience with Home Protection Direct, thanks to Lauren and Cameron! They made enrolling my mother in a home warranty incredibly smooth and stress-free. From the start, they were knowledgeable, patient, and professional, taking the time to explain all the coverage options in detail. They answered every question we had with clarity and ensured we felt confident in our decision. Kudos to you!

Joyci Maciel Easy to use website, no hassle to get cover I wanted, well priced car insurance, can certainly recommend.

Myra Manning Got a great rate on my policies. The staff was awesome, very friendly and knowledgeable. Paula really helped us find something we could afford.

Amy Callahan Dan went above and beyond in helping my company resolve an issue (that Stolarick and Company hadnt created) with an insurance policy written 15 years prior. His efforts on our behalf in both contacting the insurance company (multiple times) as well as assisting us with our complaint to the Illinois Department of Insurance were extraordinary and he helped us get a fair and appropriate resolution. If you want an insurance agent that will go to bat for you or your company, I highly recommend.

Joel Lehman My prior State Farm agent retired and when he did, I was automatically transferred to a new office. To my surprise, one of his team, Tracey Muller, whom I worked with extensively, was transferred elsewhere. She was the sole reason I stayed with the prior agent to begin with. When I found out she was at the Cravatta Agency, I asked State Farm to switch me over immediately. They did and once again I was working with my favorite insurance office manager of all time. Tracey knows her way around their complex systems and coverage. Shes also one of the most pleasant people Ive ever worked with. I call her for all my personal insurance related needs. Ive also had a couple interactions with Mr. Cravatta and theyve been excellent as well. All in all, if youre looking for competent and customer oriented State Farm team in the Western Suburbs, look no further.

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

James Mahan Very helpful and professional

Gabriella Ware Very pleasant