Scott Davis - Prudential Financial - Gurnee (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Scott Blatter Sydney has been my contact in your office and she has been super helpful to me. I have a hard time remembering payments and she has made it super easy. With reminder emails and very helpful tools to get me back on track. Anytime I need her she is always there to answer questions super quick.As i told her,i am sure that her job is a thankless one,but she sure does deserve a big thanks from me,as well as the other workers in that office. Definetly all class acts and very nice ,polite and always helpful.

Randy Smith Tim and Kristin are incredibly helpful. They have helped me through many complicated investment and inheritance situations. They are always willing to offer advise and have not steered me wrong.

Lonnette Barker My husband and I would be lost with out him!

Nathan Hill I have been going to this bank for so many years to check in my trust fund money every month and had no issues, YEARS! All of a sudden I have seen a couple new people and this woman (I dont remember her name) wont cash in my trust fund checks because "it has a later date" and they would get in "trouble" for it. I dont understand if that is the case why has no one else stopped me and I still see the same people working there years later to this day?!?! I have things to pay for asap towards the end of the month and I dont have time to wait if I have the checks. I tried explaining to her and still wont listen. I now have to avoid this place to go to a further one because of the "date" which makes me sad and upset because I really like some of the people there but now I dont feel comfortable going back there if I have a later date on my check compared to when I get it at home. This has been going on for a couple months and this is ridiculous. I dont mean to be a male Karen and I am usually chill but I need my money and clearly it isnt an issue because I have always done this for years. This is really weird for me from the new women. I am sorry but now I dont feel comfortable going to this branch and I really like the women I met who had worked there for years. They have been so kind, welcoming, gentle and heart warming and that is why this gets 3 stars. If they stopped working there I would change it to a 1 star. The man who I assume is the boss seems really good as well which is also why this gets a 3 star. Thank you all for those who have been there for so many years who know me. You all have been great and thank you for all of your hard work. ♥️

Kmdly.1 The team helped me customize my coverage based on my car needs. They explained every detail clearly and made sure I was comfortable with the plan. Great experience

hiren patel Cooperative staff....

Gerardo Villanueva Not very good because it wasnt what I expected.