Jack Forsythe The employees make First Federal a great experience. A person always answers the phone and they also have a good online platform. I enjoy working with them - Prompt, straightforward and personable. Special shoutout to Tammy in the Shelbyville branch!
Alvie Red My spouse and I had a lot of changes in income, property (bought& sold) in addition to filing jointly which we were not familiar with. Ms. Grant was pleasant and knowledgeable of so many different aspects of the tax system. All of our concerns were addressed during our consultation with Ms. Grant. We felt a big relief, especially compared to how we felt last year around tax season!
JULIE We had a very bad experience with this firm. They did not prioritize personal income taxes, kept putting us off and wouldn’t return our calls. It took more than 6 months for them to do our taxes .In 2024, the bill more than doubled from the year before and they refused to go over the taxes with us. This year, we switched to another accounting firm and they found a large mistake.
I would not recommend using this firm.
