Sarah Johnson - Private Wealth Advisor, Ameriprise Financial Services, LLC - Rockford (IL)

Steve Chiapelli Excellent Staff

Michelle Nunez Amazing customer service! I asked a question on line about ordering checks and they handled ordering the checks for me. When you go into the bank they know you by name. I very much recommend this bank.

Garrett Finch Edit; Dropped rating from 5 to 3 stars. Ive gone in multiple times to get credit statements, once I was charged, a couple times I was not. Their online banking website barely works half the time for me. Problems I never experience when it was Soy Capital. Another edit 02/04/23; I have since removed my funds and transferred to Staley Credit Union. I had applied here for an auto loan of less than $30k, and despite my 7 year history with Soy/First Mid, excellent credit score for my age, and ZERO missed credit card payments for the entirety of having my credit card, I was declined. Loyalty doesnt seem to mean anything to them. Went to SCU and walked out within an hour with a check for my truck.

Jean Celestin II Tyler is hands down the best personal lines insurance agent I’ve ever had. I’m continually impressed with the level of service I receive. He’s proactive, thoughtful, professional, and genuinely cares about you as a customer. He’s readily available to answer any questions and provides unique solutions to enhance my insurance products. He also breaks down complex coverage options into simple explanations, which further demonstrates his expertise and helps me make informed decisions. I recommend Tyler to anyone seeking a personal lines insurance agent who not only understands the industry but also goes above and beyond to deliver outstanding service. Thank you, Tyler, for your exceptional support and commitment to me and your other clients!

Douglas Sardelli Brant went above and beyond as my insurance and retirement agent. His expertise helped me secure comprehensive coverage for my home, car, and business at a competitive price. What truly impressed me was his guidance on retirement planning. Brants clear explanations and personalized approach helped me set achievable financial goals. Hes always responsive, addressing any questions or concerns I have promptly. Brant isnt just an agent; hes a reliable partner who prioritizes my financial security.

Toni Doubet I have been banking at F&M Bank for a number of years. I appreciate the friendly and professional service. Keep up the good work.