River North Financial Group, LLC. - Chicago (IL)

Jeff Nelson The best bank ever. The entire staff is top notch and professional, especially Destiny.

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

Aaron Wagan It has always been a smooth, seamless, and quick process getting my taxes done here. Have been coming here for a few years now and will continue to do so in the future. I would highly recommend coming here if you want to get your taxes done in a timely and efficient manner.

Elizabeth Collins Paula Kocher assisted me with completing my home loan. She was amazing the entire process and made it so easy and did all this while I lived out of state! She is kind and thoughtful and went above and beyond by collaborating with her peers to come up with a list of potential contractors to complete some work I need done. I am so grateful for her professionalism and generosity of spirit!

bradford huddleston I totally recommend Rick Wang to anyone who has a question about retirement. He took the time to explain to me the value of investing early and I am now on the right road.

Joanna Kalis Very kind, always helpful and efficient. Also very up to date on scams and this bank has great security checks.