Rich Engelkes American Family Insurance - Charleston (IL)

Trafico Camfri Every interaction with this agency has been top notch. From the initial consultation to handling claims, they’ve always been professional, courteous and efficient. I wouldn’t trust anyone else with my insurance needs.

Antonia Gerks I couldn’t be happier with the service I’ve received from State Farm. From the very beginning, they took the time to understand my needs and explained all my options clearly—no pressure, just honest guidance. Whether it was auto, home, or life insurance, they helped me find the best coverage at a great rate. What really stands out is their responsiveness and care. Every time I’ve had a question or needed support—whether it was a billing concern or filing a claim— they handled it quickly and professionally. It’s rare to find someone so knowledgeable and genuinely invested in their clients. If you’re looking for an insurance agent who’s reliable, friendly, and truly has your back, I highly recommend them!

Less Garcia Quick, professional and kind. Amanda kept me informed with constant updates and I really appreciated how easy she made things. A smooth and reassuring process.

Piero Collura Our family has our home, auto and business insurance through Erie and cant be happier. When the complex are business is in had complicated demands and questions for paperwork the team at Gary Bach could not have done better to make sure that everybody was happy.

Jerika Jones They are always so friendly and ready to help me with whatever I need, no matter how big or small!

Mark Weeks Lou is friendly and professional. He always returns my calls and texts in a timely manner. Lou always makes time to patiently answer my questions. Lou is very knowledgeable about various insurance policies and knows which is best suited for his clients.

John Macrae Odom Scott has been the most helpful State Farm rep i’ve ever had the pleasure to do business with. Anytime I needed something he was just one email away. Always quick with responses. I’m very pleased with the service I got here. Definitely coming back in the future when I need help again.

Vitali Morozov I have received a flyer from Nick Masching citing completely unrealistic coverage for the proposed premium. For 1M dwelling coverage, he was promising a $2000 premium. When contacting Nick, his response was "The flyers are an estimate they can sometimes come back lower, same, and higher. I can increase the coverage amount if youd like but unfortunately it will not lower the premium amount. " He comes back with a proposal of $4000+. Basically, the flyers he sends are misleading. Do you want to buy anything from a misleading agent? Thanks, good job, Nick!