Rich Engelkes American Family Insurance - Charleston (IL)

Priscilla Weston I liked my past car insurance so I didn’t change it. I love having a knowledgeable insurance guy now who knows my name and figures out better insurance for my needs than I could figure out myself. I love having a very knowledgeable human being I can call with questions and concerns and he gets right back to me. It’s comforting knowing that if I have a really bad day and have to call my insurance I know who I’m going to be talking to as well and he’s a really good guy.

Tom Coker Its always nice to talk with Mike Snedeker

Kyle Wiedau Initially very pleased when switching over my home-owners insurance. Fast forward 10 months into the policy and they are now stating they made a clerical mistake on their part initially and I owe $265 or they are cancelling my policy. I have 11 days to find new home owners insurance. The broker I deal with is Midwest Preferred Insurance Services. I initially asked to speak to a rep who made this decision and am now being ignored. Pretty disgusting way to treat a client.

Melissa G Jordan Hicks was very helpful! She explained my policy in terms that I could understand. She recommended things that I should add to my policy and things that I didnt really need anymore. I felt very comfortable and like I was having a conversation with a friend.

James Farris What a great man. Very nice and helpful with all my questions.

Kathy Brandt After the passing of an immediate family member, Doug met with me, was sincere, completed all the life insurance papers and made my life changing event so smooth and easy. He even called to give condolences. He called again a few weeks later to see how we were doing. I maintain car, life and house insurance with this agency for many, many years and have never had a bad experience! Doug and all his staff are amazing! I highly recommend!

Stephanie Alarcon I’ve had such a great experience working with Sam and the team at Holmes Insurance. Not only did Sam take the time to explain my car insurance policy and make sure I understood everything, but he also worked with me to save money where possible—something I really appreciate! What really stands out, though, is how Sam, Matt Holmes and the team remember me and the important things happening in my life. Whether it’s family events or just checking in, they genuinely make me feel like more than just another customer. It’s rare to find that kind of personal care, and I’m so grateful for it. I highly recommend Holmes Insurance if youre looking for great coverage and a team that truly cares!

Greg and Kerri Always there when I need her and has good prices

Diane Swierenga Don Holwerda, whom I have met in the past, and I did have a chat about the new office surroundings, his family whom I have met, and the suitability of the amount of my insured amounts for auto and home. He asked a few related questions. I am pleased and satisfied with my interaction and coverage with Don and Country Financial.