Rich Engelkes American Family Insurance - Charleston (IL)

5 /5 Virgil Gingerich: I have been with Rich and his team for 20+ years. they are very professional and will go the extra mile to help! Pam is 1 of a kind and knows the business inside and out right along with Rich! Highly recommend this team for all your insurance needs.

5 /5 Rev. Jill Walker: Rich Engeljes, from American Family Insurance, is a very nice man who strives to please his customers. His wisdom and experience are superb! You will not be disappointed to do business with this insurance company. Jill W. - Mattoon, IL.

5 /5 Thomas Finley: Rich Engelkes is an amazing insurance agent. He is always willing to answer questions and provide explanations. His staff is equally knowledgeable in providing top drawer customer service. American Family has treated my wife and I in a courteous, professional manner. When we have had a claim from hail damage American Family, Rich, and his staff were at our side in a prompt manner. I recommend Rich Engelkes and American Family for your insurance needs.

5 /5 Pat Dugger: American Family was great to work with. They listened to my concerns and took appropriate action. Very satisfied with all involved. Regards

1 /5 Ann Paul: If I could, I would give them a zero star instead! The agents here at Charleston-Il location, dont care about you nor your car. They only care for what is in your pocket. They are so mean, rude and unprofessional to the customers. If you truly care about your car, I strongly advice you not to not to go to them.

5 /5 Virgil Gingerich: I have been with Rich and his team for 20+ years. they are very professional and will go the extra mile to help! Pam is 1 of a kind and knows the business inside and out right along with Rich! Highly recommend this team for all your insurance needs.

1 /5 Ann Paul: If I could, I would give them a zero star instead! The agents here at Charleston-Il location, dont care about you nor your car. They only care for what is in your pocket. They are so mean, rude and unprofessional to the customers. If you truly care about your car, I strongly advice you not to not to go to them.

5 /5 Pat Dugger: American Family was great to work with. They listened to my concerns and took appropriate action. Very satisfied with all involved. Regards

5 /5 Rev. Jill Walker: Rich Engeljes, from American Family Insurance, is a very nice man who strives to please his customers. His wisdom and experience are superb! You will not be disappointed to do business with this insurance company. Jill W. - Mattoon, IL.

5 /5 Thomas Finley: Rich Engelkes is an amazing insurance agent. He is always willing to answer questions and provide explanations. His staff is equally knowledgeable in providing top drawer customer service. American Family has treated my wife and I in a courteous, professional manner. When we have had a claim from hail damage American Family, Rich, and his staff were at our side in a prompt manner. I recommend Rich Engelkes and American Family for your insurance needs.