Pandora Jewelry - Joliet (IL)

1 /5 Andrew Woodburn: ⸻ I purchased a Pandora tennis bracelet from the Joliet location in February as a gift, thinking I was buying a quality piece from a reputable brand. After only a few months of occasional wear, the clasp became noticeably loose. When I brought it back to the store to exchange or have it repaired, I expected some level of understanding and support. This was on august 27th. Both the manager and employee were extremely rude like it was out fault it was faulty. Instead, I was given the runaround. I was told it might simply be “normal wear and tear” and reminded that it’s “just regular jewelry” That comment in particular was incredibly dismissive and left me questioning why I had chosen Pandora in the first place. Thinking pandora was well better quality than Claire’s. To me, Pandora has always marketed itself as a step above fast-fashion jewelry—something with a reputation for quality and durability, not something on par with what you’d pick up at Claire’s. But I bet if I bought a similar item from them it wouldn’t have broken. So from now on I’ll only be buying “regular jewelry” from Claire’s then since I should expect pandora items to just be regular jewelry. The way this situation was handled not only undermined my confidence in the product itself but also in the customer service I thought I could count on. I truly expected more from a brand like Pandora. This experience has me second-guessing future purchases, and I think others deserve to know how issues like this are treated.

1 /5 Ashley Lewis: Had a terrible experience with the store staff and subsequently customer service. Still no folluwup or resolution to a simple problem. Will never get my business again

2 /5 Marie Bell: I was going to bring my business here but after reading the reviews I think Ill pass! I have never seen so many bad reviews and all saying the same thing. How is that even possible to keep getting that much negative feedback and still continue to that behavior????

5 /5 Stephanie Umek: My boyfriend got me a heart clasp bracelet for Christmas. But he bought it in October. I’m not entirely sure what their return policy is but the bracelet was too small. They accepted an exchange and I’m so grateful. There was a gentleman helping me and then I think his manager’s name was Desteny V. Thank you both so much!!!

1 /5 Patricia Martinez: Worst customer service , should have known based on all the reviews. As to always have to travel farther to go to another Pandora than to deal with them .