OneMain Financial - Mattoon (IL)

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.

Stephen Eitel Jim Blue is a very good agent and is always available if we have any questions!! Has always been helpful if claims are necessary. Thank you, Jim!!!!

Cameron MacKichan Scott Olthoff with Chesser Financial is so incredibly knowledgeable and professional! I appreciate his experience working with other families in our same situation and he has tools to help meet peoples needs at all stages of life. I would highly recommend Scott and Chester financial for their holistic approach to finances!

mandy wieczorek If you are looking for a great local insurance company, check out Serna Insurance Services. Jon has taken care of my car and renters insurance for a few years and I couldn’t be happier with my policies and rates. He is always making sure I am getting the best care out there. Contact Jon for a quote l, you won’t be disappointed.

Tari Howard Love this place! The manager, Cheryl is a sweetheart, and the rest of the staff are great.

Alexandra Buisson I’ve been working with Christina for many years, and up until this year, she has been truly wonderful. When she expanded her business, I was thrilled to see her thriving and continued to trust her with our taxes. Unfortunately, something changed this year, and I’m really sad to be writing this. Our scheduled Zoom meeting in late March was canceled the day of due to major software issues on their end. While we completely understood and were flexible (we agreed to proceed with a pre-recorded option instead to give her more time) that ended up being the last time we heard from Christina or her team. From that point on, we received no responses to our emails, even when we kindly asked whether we should look elsewhere for help filing this year. Phone calls went straight to voicemail, and their client portal mentioned the messaging system was down. We gave it ample time, hoping for an update, but it never came. In the end, we had to file our taxes ourselves at the last minute, still with no word from Christina. After so many years of great service, we’re extremely disappointed in how things were handled this time. The complete lack of communication was unprofessional and left us in a really difficult position. Sadly, we’ll be looking for a new CPA moving forward.