Office of Student Financial Aid - Champaign (IL)

1 /5 Selena Salazar: When you email them, they refuse to email you back. In the event that you’re lucky and they do email you back, they’re short and rude. Same thing over the phone. The rudeness is whatever, but not being able to get answers to questions is an issue. If you don’t like this kind of work or helping students, you should probably find a new job.

1 /5 Michael Moon: Terrible. Absolutely awful. I have quick questions but I can’t get answers. They never answer the phone. They Say they are busy but when they finally answered after waiting so long this guy pretended to not hear me and hanged up on me. This is so unprofessional and rude. This school should hire people who actually do their job right.

1 /5 Jenitza Silva: I had problems with my fafsa and they just directed me to the fafsa number and offered no help. She made me feel even more anxious than I already was too.

1 /5 yangyang wang: I had a great experience speaking with a representative about a week ago—a kind and professional gentleman who answered my questions thoroughly and respectfully. However, my most recent call was disappointing. I spoke with a woman named Carolyn, who was rude, dismissive, and unhelpful. I felt disrespected throughout the interaction, which left me questioning the standards for hiring and training staff in student services. Students deserve consistent, courteous, and supportive service, and I hope the university takes steps to address this inconsistency.