Kevin Heideman - Financial Advisor, Ameriprise Financial Services, LLC - Rockford (IL)

Paula Shelton Why is Chance a remarkable insurance agent? 1. Responds immediately when we need an answer quickly. 2. Very knowledgeable when reviewing our policy. 3. Understands our individual needs and finds the best deal for us. 4. Expeditious claim payments. 5. Payments reflect the fair value. 6. If he can’t find your answer, he goes right to the top to help you in your unique situation. 7. Has a real grasp on farmer’s needs.

Eric Williams Call ahead before you go. The hours on the door say 8a-5p, but when we arrived at 3:45p there was a closed sign saying they will be back at 8am.

Larry Recar Recently went to the Murphysboro location and the branch manager Went above and beyond for the customer in front of me to make sure that they were Satisfied. She then did the same for me and I have to say I’ve never been happier with customer service.

Michele Andre A shared acct with my daughter and a check in both of our names brought me to this branch today. Wow. Condescension was overwhelming. I felt judged and belittled. Wasnt sure why. They would not cash or deposit the check and blamed the payer. I found out later, it absolutely shouldve been. I noticed their reviews are not glowing. Now I know why.

Jan Crites My agent, Chuck Schmucker, went the extra mile to help me with my insurance needs!