Massac General Assistance Office - Metropolis (IL)

Sarah Gither Toby Trapp had been doing my taxes for years. He always answers my questions, doesnt make me feel stupid, and gets everything done quick and professionally. I have been going to him for over 10 years now.

Elaine Simpson Ok I accidentally rated the wrong location. I’ve done business with the one in Creve Coeur, not Pekin.... so my apologies. But I’m sure they are all nice! I have no idea who helped me but the first time it was a guy and the second time it was a woman and they were both fantastic. Super nice, non-judgemental and made the process easy as pie. If you lie to them, withhold important information or file bankruptcy after taking out a loan (which is ILLEGAL and you’re lucky you didn’t go to JAIL for that) then YES, they’re probably going to be upset and I can’t blame them. By the way, lying on any legal document is also against the law so you definitely shouldn’t do that. Did you actually think they weren’t going to check and verify this information?? And how on earth did you plan on paying a PAYDAY loan back if you weren’t working??

Darcey Trotter Tony is very patient and knowledgeable. As a single woman nearing retirement age, he puts me at ease and explains things in a way I can understand. I appreciate his honesty and genuine concern for his clients.

Jennifer Sparks I had to go in to ask a question about a letter I received in the mail. I was honestly a little hesitant because of the reviews I had seen on here, but I had a very pleasant experience. The receptionist was very polite and while I had to wait a little longer than I expected, the caseworker that came to talk to me was very polite and professional as well.

Jan Friendly and fast service!