Midwest Cash of Carbondale - Carbondale (IL)

5 /5 Steven Burnett: This is a great place to shop for anything. A big shout out to Erhic. The battery operated mower I bought from you does a great job. A shout out to the rest of the employees. Your service is far more than a five star rating and I appreciate everything you do. Midwest Cash is the best! Thank you.

5 /5 Eileen Smart: Friendly atmosphere. Great selection of items for sale. Good prices. Arron was extremely helpful and friendly. He also sold us our wedding rings a month back. Thank you.

5 /5 Melissa Savoy: Had an amazing experience w Carrie today, who was currently on her lunch but took the time to answer all questions. She was so kind and helpful finding the perfect product for me! Appreciate her wonderful customer service!!

1 /5 Monkey Edits: I had an incredibly frustrating experience at this pawnshop that left me utterly dissatisfied with their customer service. The incident occurred when I was attempting to pawn my laptop, a process that should have been straightforward but turned into a nightmare due to the staffs complete lack of professionalism. As I began to explain my reservations about providing personal information stored on the laptop, a lady behind the counter consistently talked over me, dismissing my concerns without allowing me to articulate the reasons behind my decision. It was not only rude but also a blatant disregard for customer communication. I expected a pawnshop to value customer interactions and handle sensitive matters with a level of understanding. However, this particular establishment demonstrated a complete lack of empathy and customer-centricity. The staffs dismissive attitude towards my legitimate concerns made the entire experience unnecessarily stressful. Moreover, the ladys constant interruption not only hindered my ability to express my apprehensions but also created an atmosphere of disrespect. Its disheartening to encounter such unprofessional behavior, especially when dealing with a service that involves personal possessions and sensitive information. This incident has left a lasting negative impression, and I strongly caution others against patronizing this pawnshop. A business should prioritize customer communication and respect, qualities that were sorely lacking in my unfortunate interaction with this establishment. I regret choosing this pawnshop and would advise anyone looking for a pawn service to seek alternatives that value their customers voices and concerns.

1 /5 Mike BMC: Called for some information on movies. They couldn’t give it to me. I told them I would drive 1 hour and fifteen minutes the next day to come to the store personally. Knowing it was going to be a total of 2 and a half hours of drive time for me, the employee didn’t tell me they’d be closed now on Saturdays. So I drove all the way there to see a closed store. Now I get to drive back. Empty handed. Waste of gas, waste of time, I’ll never go back in there. Their movie cases feel greasy anyway. I had to always change them out in the past. I’m done.