Madison Mutual Insurance - Edwardsville (IL)

1 /5 Kyle Wiedau: Initially very pleased when switching over my home-owners insurance. Fast forward 10 months into the policy and they are now stating they made a clerical mistake on their part initially and I owe $265 or they are cancelling my policy. I have 11 days to find new home owners insurance. The broker I deal with is Midwest Preferred Insurance Services. I initially asked to speak to a rep who made this decision and am now being ignored. Pretty disgusting way to treat a client.

1 /5 Bernadette Schaar: Extremely high premiums and brokers will inflate unneeded limits for policy. I canceled the policy 30 days in advance but broker did not communicate the wrong date so I was charged $600 for a policy I cancelled. Its been 10 days and still no sign of refund. Requested refund ach as everyone knows insurance checks are a headache to wait to clear, but I never recieved a response. They took my payments ach, so return the same way it was taken. Terrible experience in every way possible!!

1 /5 Bev R.: Extremely unreliable company. Sent a check in the mail with no explanation and no prior communication. Learned I was cancelled and apparently uninsured for a while! Terrible customer care.

1 /5 E H: Years ago, I got rear ended by someone who was carrying an insurance by this company. But boy, there were such a pain in the rear dealing with them covering my damages. Really bad service. I called to ask a question and the lady who answered the phone had a really bad attitude. I cant believe theyre still in business. If you get hit by someone, you better hope and pray theyre not carrying Madison Mutual Insurance. This is the worst insurance I ever dealt with.

1 /5 Jared Gamblin: The most bottom of the barrel insurance company I’ve ever experienced in my life. They will not return calls, does not provide any important informations, does not send reimbursement checks once the policy has been cancelled, and not the greatest customer service at all. All in all, I’m very disappointed and most definitely would not recommend them to anyone at all.