Lou Hernandez Agency, Inc American Family Insurance - Batavia (IL)

Joni Vee I used Benke for commercial insurance since I purchased a building in Decatur in 2003. At first they were fine, but over time, the insurance just renewed & they provided no quote comparisons or assistance. Finally, they were acquired by AJ Gallagher & my agent Ted Miller stopped returning phone calls entirely. My premium has jumped 50% in 8 years, 25% from 2012 to 2013 alone. I have found many more eager & willing agents who have quote much lower prices & taken my business elsewhere.

Rex Harden Pam Ellis was great to work with on a collector vehicle insurance problem. With her knowledge and her willingness to help. She was able to solved my problem in a timely matter. Thanks

Kevin S I switched from an online insurance company and now have an agent, proper coverage, and received the Tony Christopherson Allstate Team experience for a very competitive price...WIN!!! A speedy quote followed by a very smooth personal one on one process where "I chose" my coverage with the assistance of someone clearly more knowledgeable than myself. I am very grateful for that assistance and highly recommend giving Tony a chance to earn your business by helping with this all important decision and allowing it to be a smooth process.

Robin Stafford Good people for ins

Walter Myers Thanks Chris for your professional review of all my insurance accounts. Again this year you were able to save me money.

Judy Applebey I have a condition of PTSD and Jan was calm about everything. Very smooth , no anxiety. Definitely the insurance company that I would pick in Knox County. Thank you From Galesburg Illinois. If you need help " See Jan" she is " STRESS FREE" Thank you Born and raised in Galesburg Illinois Knox County.

Catherine Kramer Have been going to Illinois Securities for my insurance for a long time. Always have good service from Bev and Stacey.

Penny Costa I have been a customer of Taylor Dodd and Wood for many years. They are amazing. Tammy Charles is my agent. She is professional, quick to respond to any of my questions and makes you feel comfortable and taken care of. She is kind, caring and goes above and beyond my expectations.

Terry Cox 100% Great job, great customer service. Will highly suggest you talk to them before making any final decisions. On A insurance agent. I was at the Granite City hall.Is office on memory yoki roadI was at the Granite City office

Queen of The Lou They are very slow following up and they only answer what you ask. I think professionals should lead their clients especially in the area of their expertise. In addition, they should set clear follow up deadlines and expectations without their clients having to ask them to do so? It is never okay to ignore or purposefully not reply / respond to questions your customer has raised. Your silence sends a message.