Leslie West - State Farm Insurance Agent - Rockford (IL)

kittygrace2 I spent an afternoon working on getting quotes for new auto insurance, what a pain. I sure wish I would have made Oslund & Associates - American Family Insurance my first call as it would have saved me a lot of time. Eric Oslund was polite and didnt seem the least bit frustrated at my novice questions about the policy and terms I didnt understand. He emailed the quote to me so I could compare the rates using the Excel spreadsheet I had set up because thats just how I have to do things when it comes to numbers. I researched the company and between the great reviews, the excellent prices and Erics helpful attitude I decided this was by far, the best option for me. Highly recommended.

Claudia Cuevas Completely unprofessional! I asked to have a policy canceled in May and here we are in August and its still not canceled. I will never use them again!

Eric Kern My wife an I have been going there since we were dating an her grandmother has been going there even longer an there so nice an very friendly as well

John Stribling I have been with Babic for over seven years. They always return my phone calls. They thoroughly answer all my questions. They also help with offering a variety of payment options. Nancy is a fantastic agent, sharing useful information , and so polite to work with. I would strongly recommend their services.

Yogesh Chauhan I worked with Kyle at Horace Mann and had a really positive experience—he was great to work with. Kelsey Robinson also stepped in and replied on Kyle’s behalf several times, and she was always very responsive and helpful. Even though I ultimately chose to switch providers due to a price increase (despite not having any claims), I really appreciated the service and professionalism from both Kyle and Kelsey. They were a pleasure to work with.

tina page Karen is extremely knowledgeable and helped make the process easier. I would highly recommend her! She is such a God send in my opinion! Do not hesitate to reach out to her. She is prompt in her responses and does a fantastic job explaining everything! Thank you Karen from my whole heart!!!

Karloo Reyad I had an amazing experience with this auto insurance agency. The team took the time to understand my driving habits and personal preferences to recommend the best coverage for me. The process was fast, smooth, and thorough. They walked me through every option and explained everything in simple terms, so I felt confident in my decision.

Carol Winternheimer I dealt with Kris and she was the ultimate professional. I felt she went above and beyond to help me with a problem that was my error. She was very efficient, kind, and successful in helping me correct the issue. Would definitely recommend her and use her services again if need arises.

Jenny DeLahr Exceptional customer service! Due to a change in dates on a car purchase, my son required proof of insurance first thing in the morning. Long story short, Brent worked on the policy and spoke with me on the phone at 8:30pm to assure he had what was needed for his appointment. Now that’s being true to your customers. I recently switched from a nearly 25 year relationship with another local agency because the rates were so much more reasonable here. Better rates AND great customer service - what more could we ask for? ⭐️⭐️⭐️⭐️⭐️