Kay Jewelers Outlet - Tuscola (IL)

5 /5 Katee Fletcher: I visited this store while traveling when I stumbled across my matching band that I was wanting, but has been discontinued. Mindy and the the rest of the ladies were beyond wonderful in helping me return my recently purchased band and purchase the one I’d been searching for everywhere! They took such care in examining and cleaning my rings and made the process smooth and easy. They sent off the new ring to be resized and are sending it to my hometown Kay’s. When they initially received my resized ring back, I got a call verifying the size I wanted. They had remembered an issue with my previous band’s size and said they weren’t satisfied with accuracy of the size that came back. They apologized (through no fault of their own) and sent the ring back on a rush to get it appropriately sized. I’ve never experienced a store remembering my issue and then proactively correcting the (barely) quarter of an inch difference! I was so impressed! When I called to check in they even remembered me and my ring was already on the way to my store. The customer service I received has been above and beyond and I’m so appreciative of those wonderful ladies!

1 /5 Maria Iriart: I just got back from going there to exchange an item my boyfriend had gotten for me. There was NO ONE in the store and for some reason neither of the two attendants could bother themselves with actually showing me more than two items for which I would be able to exchange the original purchase. They showed me two necklaces, and though I kept saying I would like to see other things and that I would need help identifying items in the price range, they kept returning to the original two necklaces they first showed me. I finally was able to look at a few rings, but again they did not bother to actually identify rings that were possible for exchange. It is very clear they have no interest in actually working, they just want to stand around. My boyfriend and I have been planning on getting engaged here in the near future and we will most certainly NOT be going to Kay Jewelers to buy the engagement ring or ANY future jewelry for that matter. At least those two attendants saved themselves a couple minutes.

5 /5 Jody Hauersperger: I honestly don’t know why so many say this place is horrible. Me and my husband went in to upgrade my wedding set and they were wonderful! They showed me so many different ones to choose from. I had two different ladies help me and when I told them what I was looking for they actually listened! It’s hard for me to find rings because I have “man hands” and yes there are some rings that can’t be sized to fit me but they made calls to verify the one I wanted could be done. I was even sent text messages of pics of different rings they thought I would like. If you’re looking for a jewelers that care I highly recommend going here. They spent over an hour making sure I was getting what I was looking for and for those who say they do nothing you are wrong! They immediately greeted me, took time with me and told me everything about my ring and warranty.

5 /5 Chasidy Galloway: I had an amazing experience with this store! I shop there on mutiple occasions. They know me by name and my whole family because I referred them to this store! The people who were rude were always the CUSTOMERS! I loved going in when there wasnt mean hateful customers shopping. Before I got engaged, I went in and couldnt decide what ring I really liked. I went so my boyfriend wouldnt have to set and wait for me. (I am a person who takes my time with decisions.) Finally one day my boyfriend and I went in and I showed him which ones I liked. (Pictures never did justice! The ladies told me to get it down to 2 or 3 because the 5 or 6 would confuse him!) So, I still like them all and I let him make the finally call... we were in there way past MIDNIGHT! The Manager helped us and was so sweet. She told us to take our time. She suggested we take the rings OUTSIDE and look that them in the MOONLIGHT because the light in there was steering me away from the one I really wanted. Once we went out... my boyfriend and I were SOLD immediately. He said "THAT ONES IT!" I got a ring for 70% OFF! Its a preowned and I could never be happier! I got the ring of my dreams that didnt break the bank and thank you to Kays in Tuscola for making that happen! I dont care what the people wear or what they look like.... ITS NOT AFFECTING MY BANK ACCOUNT!

1 /5 N B: Horrible horrible experience ...this place is a joke! My fiancé got me a ring here and the ppl knew it had to be sized. I got proposed to and went to take the ring in for sizing only to find out since their were diamond on the ban it couldnt be sized.... so not only did I not get to keep my ring I had to return it and have what was sopossed to be a wonderful memory get torn to shreds because the sales associate wasnt knowledgeable and had no clue it couldnt be sized! So I had to pick a new ring before I even chose the perfect one I had the lady call and confirm it could be sized . Then the day the ring was due in it wasnt delivered so they said it will be here Monday... already pissed off I go in today to find 2 weeks later my ring still isnt here!!!!!!!! So i demanded they call and get their facts straight! So now it wont be in until the 22nd! And when I ask what they are going to do for me since Ive went thru hell and back they reply well if u dont like it u can always return it...this place is a waste of time Im never recommending this place to anyone !