James & Sons Fine Jewelers - Chicago (IL)

5 /5 Phoebe Fasulo: I had a wonderful experience while getting an heirloom bracelet resized. The team was incredibly friendly, communicative, and made the entire process feel easy and stress-free. They treated the piece with great care, and I really appreciated how quickly they turned it around without sacrificing quality. It’s clear they value both craftsmanship and customer service. I wouldn’t hesitate to come back or recommend them to anyone looking for trustworthy, professional jewelry work.

5 /5 Baran AKELMA: James and Sons is the absolute best! I was in search of an engagement ring for my fiance, and they have a beautiful selection. I ultimately decided to do a custom design and went to pick it up this past weekend and WOW! Surpassed my expectations! Thank you Jim and the team at James and Sons!

5 /5 Elaine Marie Smith: The shop did a custom order for me, and transformed estate earrings into a dangling drop earrings. The transformation was sensational and beyond my expectations. A further surprise was that I was refunded a sizeable amount of the paid estimate, as they found a less expensive option The customer service is outstanding. I thank you, Emma, and staff for welcoming to your jewelry family. I highly recommend your services.

5 /5 Elena Dysert: Everyone that I interacted with here was very friendly and helpful! I took a vintage watch here that I had failed at adjusting by myself and even though I had slightly damaged it in the process using my watch fixing kit from amazon, they were up for the challenge and able to resize it to fit me perfectly, and for a surprisingly low price. I didn’t get the name of the lady who helped me but she was very nice and patient with me needing to adjust the size a couple times. Highly recommend for watch repairs!

5 /5 Tess Katula: James and sons is one of best jewelers in Chicago with the best customer service. I have visited them on multiple occasions to have designer gold fixed , designer bracelets mended, and family heirlooms sized. They take proper care of your items it a timely matter. A trusted jeweler with amazing product to purchase as well. Will be a customer for years to come !