Integrity Financial - McHenry (IL)

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

Evon Herdt Awesome business to get a loan.....

Andi McNally Michael aided in increased communication, crushing barriers so that expedience in claim resolution was accomplished. So helpful to work with someone who will do what they can to make sure insured get what they need by connecting others so that they are able to do their jobs most effectively. Thanks Michael and team.

Robyn Lyn Florian I have banked at Midland States in Greenville for many years. Every interaction with their staff and their products has been highly positive with excellent service. Love banking at this bank!

Valerie Nurse Practitioner Marissa Frost is an amazing Nurse Practitioner. I call her Dr Frost because She basically is.She does everything my past Drs did, but she is more caring, and has great "bedside manners". She doesnt make you feel embarrassed when you have to talk about personal health problems. Anyone can learn whats in a book, but being a good Dr. Requires empathy, attention, thinking ahead, what prescription are covered by their patients insurance, sometimes trying different things, just so much , and shes never in a bad mood. If she was, youd never know it, because evidently she doesnt take her private feelings out on her patients. Shes very professional but yet very friendly. Shes very thorough, and she listens to what you are comfortable with. She has to make a lot of health decisions on a daily basis, and so far everything shes ever prescribed for me has given me a speedy cure, and I am very grateful to have Marissa Frost as my Nurse Practitioner, and if she wants to be a Dr. she will be, and a great one, at that.

Thomas Hookton The NEW Management staff is outstanding! Their attention to detail and customer service really set them apart from our old insurance company. They helped my family set up our retirement finances and funeral expenses perfectly. They taught us so many new ways to become comfortable with our insurance and retirement. Thank You Bankers Life!!!