Insure on the Spot - Chicago (IL)

1 /5 Ahlora Sbarbaro: okay rates. HORRIBLE customer service. the only good experience i had over the phone was with my car insurance agent john, he definitely does a wonderful job at his job. all the ladies i have spoken with are AWFUL… every time i call to pay my bill they act like hate their job and their life. a little more cheer in their tone and less attitude would do them well.

1 /5 Max C: AVOID this company at all cost! Insure on the Spot is run by crooks, their business model is to lie about everything to fool you to make money at your expense. They start from misleading advertising, false claims and false guaranteed rates, all lies designed to make you sign up with them. They raise rates without notice, above what they guaranteed at sign up. They keep harassing me every day with repeated phone calls (one immediately after another) after I cancelled. Then they call me to promise special offer, which turns out to be worse than the original one. Insure on the spot is the worst company I ever deal with in my life.

1 /5 Elvis Ndi: I wished I could give then zero star. They have the worst customer service. They canceled my insurance without notifying me prior. They let me drive uninsured for more than a month. Then charge me the next month even though they had canceled my insurance. When I reached out, they said they will refund me. It is over a month they have not refunded me. They are a sham

1 /5 Maureen Theroux: If I could give ZERO stars , I would!!! I have had my rates raised 5 times in the last 5 years!! NO ACCIDENTS, NO TICKETS OR ANYTHING ELSE ON MY RECORD! I needed SR22 and was paying $65 a month for 2 years, SR22 gone but rates went up anyway next year was paying $75 a month, last year was paying $105, when I renewed my insurance in MAY 2025: was told my new premium would be $135 a month!!!!! SERIOUSLY!?!?!!! Absolutely RIDICULOUS!!! Their customer service is so bad and I’m tired of rude people who either can’t or don’t speak English well enough to do their job! One person even went so far as to speak Spanish with someone else in their office without even knowing that I understood what she said!!!! I am so disappointed in this company BUT AM VERY HAPPY TO HAVE FOUND A BETTER COMPANY!! It took 4 phone conversations YESTERDAY TO TRY TO GET MY POLICY WITH INSURE ON THE SPOT CANCELLED!!!!! I have never been treated so cavalierly and rudely by another company! The only person worth à damn in that company is ESPERANZITA MUNOZ!!! Who even though we had been disconnected on the phone sent me an email stating that I needed to write a letter stating that I was canceling my policy and I had to sign it and take a picture of it and sent it to her! Again, ABSOLUTELY RIDICULOUS!!! NOW IM WAITING FOR EMAIL CONFIRMATION THAT THEY HAVE INDEED CANCELLED MY FORMER POLICY!! I recently switched from INSURE IN THE SPOT AND NOW I AM PAYING LESS THAN $100 a month and have renters insurance as well!!! My opinion is just that, My Opinion! I can only hope that other people are being treated better than I was. Au revoir, Adios, Sayonara, Arrivederci!

4 /5 Tasha Wright: I see a lot of bad reviews but my experience was totally opposite. Not to dismiss any one else’s experience but my son had an accident in my car and they handled everything professionally. Their lawyers went to court on our behalf and everything worked out just fine.