Larry Laino - State Farm Insurance Agent - St. Charles (IL)

1 /5 Kelly Rand: Wish I could give zero stars. If you want someone’s help picking out a policy during the sales process, he and his team can help. If you have an auto claim that is anything other than a total loss, this team is useless. They will read you your policy back to you. They won’t advocate for you with Bloomington, make a call themselves, connect with your claim manager, or influence any outcomes. In fact, they come across as surprised you want their help. I was left to do that for myself until I felt I had a favorable outcome. I’m sure Larry will write back to this with a statement making you wonder if I’m the person that mis-stepped here. Larry would have left me to accept any estimate from State Farm. In the end, after hours of my own work and persistent calls to Bloomington, my car was deemed a total loss. I’m not sure he even has enough facts to know what happened in my case to comment. ** update after Larry’s response. We did talk to you a couple times. We were asking for your help in advocating for our claim and understanding the process which you couldn’t help with. I did talk to Chelsea this week after you returned my call from your vacation. You must not have gotten the message. We decided to just change agents instead. The new office in Batavia is great.

5 /5 Brittany Pales: I recently changed agents and currently have Larry Laino as a State Farm agent. I called to get information updated on my policy and the account manager, Chelsea Lydon, got my information updated and sent to me within minutes. They are quick and helpful. I highly recommend!

5 /5 Johan Sjogren: Working with Joseph Mamalat at State Farm was an absolute pleasure. From the moment I started our conversation, he made me feel completely at ease—his approachable demeanor and professionalism created an environment where I felt comfortable asking questions and discussing my options. There was never any pressure, only patience and thorough explanations. Joseph took the time to walk me through various insurance choices, ensuring I fully understood each one. Not only did he answer all my questions with care, but he also helped me find ways to reduce costs on both our homeowners and car insurance without compromising coverage. His dedication to customer satisfaction truly shines through, and I am incredibly grateful for his expertise and guidance. If youre looking for someone who genuinely cares about helping you make the best insurance decisions, I highly recommend Joseph! Thank you Joseph!

5 /5 Mike Grassa: I recently had the pleasure of meeting with Larry Laino, the owner, to discuss updating my auto insurance. The experience was exceptional. He took the time to thoroughly explain all aspects of my policy, ensuring that I fully understood the coverage and options available. His professionalism was evident throughout the entire time, and he was also able to address additional questions I had about life and homeowners insurance. I highly recommend working with his office for all insurance needs.

5 /5 Renea Deblasio: I want to think Bradley S. For helping me with a quote for my auto insurance life insurance and renters insurance!! I got an awesome deal. My coverage is better than I used to get and I’m getting a lot more for my money.!! So thank you Bradley so much. I will refer you to my friends!!