Illinois Bank & Trust, a division of UMB Bank, n.a. - Galena (IL)

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.

Tommy Colboth Austin is easy to work with, always quick to get back to you, and truly cares about his customers. I highly recommend his services for anyone looking to compare insurance policies…this includes small business owners looking for coverage.

Haleigh Palchik Kendyl is the most patience and understanding teller there will ever be. She goes above and beyond every time I see her. I have been seeing her for 5 years and I cant wait to do more business with her.

Ann Contorno I wish you were up here in Cook County. Its fantastic to see a bank that looks out for their customers FIRST! Wish there were more like you.

Larry Bettag Best in the business. Love them. Ive referred 100% of my clients to them as an attorney and as a lender. They all agree that theyre best of class. When clients complain, I cut off who I refer to. In this case I refer to whom I use as well. Ethics and best of class!

Rich Murphy My wife and I have been working with Mike and Candace for the past many years and have developed a great relationship with them. It is based on that relationship, and getting to know us, that Mike developed a very sound investment strategy to help us plan for our retirement. We are happy to say that they have exceeded our expectations with their knowledge and expertise and fitting the right products to work for us. My wife and I are also happy to say that we have both just retired according to plan, and with the help and coordination of Mike and Candace, we are extremely comfortable in being able to do so. Each time we have met with Mike we have walked away feeling great about our financial future. All we can say is Thank You and BRAVO Private Wealth Advisory Group!

Greg Herberts Randy made the whole transition for converting my 401k funds held elsewhere over to Edward Jones a breeze and helped get my IRA account set up. So easy. And Randy and his entire staff were very friendly and caring. My first visit with them and I would recommend them to everyone.

Karen Long “I can’t recommend Carlene Abraham enough! Her expertise, professionalism, and genuine care for her clients truly set her apart from previous advisors that I have worked with. From our very first meeting, Carlene took the time to understand my financial goals, challenges, and priorities. She provided clear, personalized advice and created a comprehensive plan that aligned perfectly with my needs. What I appreciated most was how approachable and patient Carlene was. She explained complex financial concepts in a way that was easy to understand, ensuring I felt confident in every decision we made. Her proactive approach and attention to detail have given me peace of mind, knowing my financial future is in excellent hands. Thanks to Carlene, I’ve seen significant progress toward my goals. I truly value her guidance and couldn’t imagine navigating my finances without her. Highly recommended!”