Illinois Bank & Trust, a division of UMB Bank, n.a. - Galena (IL)

Maya Merrifield Always had a good experience. Everyone is always super helpful. Thank you guys!

Caleb Bergman Great place and great staff! Been at this bank my whole life, and never had one problem. Always consistent, and always very nice and quick

Matt Oliver Seth has been great and always calls when gets some great insight on a stock. He’s got my accounts up a lot in 3 years and still growing. He’s very professional and great at golf as well!

Heather Manint Chas was awesome to work with on the sale and purchase of our homes. He was able to keep me calm through the process!!

angela Cansino-Vaughn I cant say enough great things about Michelle! She went above and beyond throughout my entire home-buying process. She was there every step of the way, ensuring I understood everything and always taking the time to explain things clearly. Unfortunately, the realty company I chose failed to address or explain many important details, but Michelle stepped in and provided the knowledge and guidance I needed—even when it wasn’t her job to do so. Her dedication, professionalism, and genuine care for her clients truly set her apart. I highly recommend Michelle to anyone looking for a loan officer who will go the extra mile!

Joe L I just wrote a review of the Marshall Branch of Casey State Bank, which I gave 2 stars. The issue I have with both branches is the employees are clearly undertrained, and with the Casey State Bank in general for their clear lack of concern for their customers. After issues with closing my Dads bank accounts and opening an estate account after he passed away 2 months ago. My brother and I did this at the Marshall Branch. I decided to close the account with Casey Bank and open a new estate account at Regions in Robinson. Since I was going to Regions in Robinson, I went to the Robinson Branch of Casey State Bank. I walked into the branch, stated my name, and said that I wanted to close my dads estate account. Just like at the Marshall Branch, no one at the branch knew what to do. The person helping me had to make 2 or 3 phone calls to get instructions on how to help me. After she cut the check, she simply handed me the check. Though I had my wallet sitting on the counter to show her my ID, I was never asked for one. This was a check in the amount of 5 digits. I was shocked that I was never asked for an ID. Anyone could have walked into that bank and stated they were me and wanted to close my dads estate account, and would have been given the check. I dont blame the teller, I blame the bank. If she had been properly trained, and not so distracted by learning how to close the account while doing it, she probably would have remembered to ask for my ID. I have no doubt that I could have made the same mistake if I had been in her shoes.