1 /5 Rachel Wesley: I took a gold chain to be repaired, but the repair was done very poorly. Part of the issue was an error on my part- when I dropped off the broken chain initially, I did not leave the charm that goes on it. When I got the chain back, the charm wouldn’t fit over the clasp- totally my fault. But aside from that mistake, they shortened the overall length of the chain doing the repair (which should have been an easy fix) and reattached the clasp in the wrong place. And they left the broken portion of the chain hanging off one of the adjustment loops. So I was left with a chain shorter than before and has one less adjustment length.
The woman I communicated with in the store was very rude about the issue and was not pleasant to do business with at all. She even told me my chain wasn’t real gold because it had a “sterling silver” stamp on it, which she ended up saying she was incorrect about after another employee corrected her. Even though they offered to send the chain off again to be repaired free of charge, I opted to take it to another jeweler that fixed it in house and sent it home with me the same day (for 1/3 of the cost). I won’t be going to Hudson again for repairs, unfortunately….
In the photos, you can see the “fixed” chain.
