Helzberg Diamonds - Peoria (IL)

5 /5 Olivia Turman: Easy walk towards the JCPenney entrance. walked in with some questions regarding our jewelry, interest, as well, as hoping to find a gift. Wes, the store manager helped us, and the service he gave us waa tentative, professional, and polite. We never once felt rushed, we got all of our questions answered in our needs met. Wonderful jewelry store in town!

5 /5 Chantel Jones: Jameson has been great everytime we’ve come in. Answered any questions and was very patient with us hopping all over the place and not being able to make up our minds. Wes was also great and I’ve enjoyed working with both of them!

1 /5 Francesca Monti: I have had my engagement ring for 1 year now. Within 1 year I’ve had 3 problems. First problem/incident was a diamond fell out of the ring band while sitting in my ring box. I opened my box in the morning to put on and it was just sitting in the box next to my ring. I took it to Peoria location with the diamond and ended up getting a brand new ring instead of fixing that one. My second problem/incident with the NEW ring which is platinum, I got it caught on a door sil and it bent the ring and the band broke in half… I went back to the Peoria Location and we have the life time care plan so they took it and gave me a promise date of repair within 14 days… They took 19days.. we went and got my ring and not even within 1 week of wearing it a diamond fell out and it is still bent!So now we have to take it back again to get it fixed… at this point I’m frustrated and upset that all these things keep happening. Loosing 2 diamonds on 2 DIFFERENT rings, both being over $4000 to me is unacceptable. We are well past the return date but I can hope and pray that they will be understanding on the reason why we won’t be doing business with them in the future. The people there are extremely friendly and nice and helpful but the quality of what we have purchased there has been a 1/10. Highly do not recommend their jewelry.

5 /5 Columbus Mcgee: Went to Helzberg in Peoria Illinois at the mall. Was helped by a sales associate name Tinia Martin. She was very helpful, she was patient because I didnt quite know what to purchase for my wife. Ms. Martin was very knowledgeable about the items she showed me and I end up purchasing 2 items because she help me find something nice but affordable. Great experience. If you ever go there you should ask for Ms. Martin

3 /5 Alymara: They sold us fragile rings. His is scratched horribly and my prongs keep coming loose. Ive taken it in for repairs 4 times in 2 years but they never hold up. I was supposed to get my ring back on Dec 31 and still no word. Last time I spoke with a rep he suggested I need to pay to have the band replaced even though a replacement is covered per our contract and repairs arent resolving the issue. Im careful with my ring and dont even wear it in the house but it just cant withstand any daily activities so it has no business being made. I am beyond devastated that we paid this much for these rings and I have nothing to show for it. Its been almost a month since Ive been able to wear my wedding ring. I wouldnt mind if they just had a repair person on site so I dont have to go extended periods of time without my ring and wonder when Ill get it back, but every time it needs fixed it gets sent to who knows where. The only reason I gave more than 2 stars is because the manager at the store near us is kind and honestly tries his best to resolve the issue. But Im really frustrated with literally never being able to wear my wedding ring, especially given the price. This is really really unacceptable. if not for the sentimental value Id just pawn it and buy a new one from a different store, since its clear Helzberg just took our money and doesnt care if they deliver the product or not. Heartbroken and angry beyond articulation.