Freeway Insurance - Rockford (IL)

Elizabeth Huddleston The Taylorville office does a great job taking care of their customers. They evaluate what you need and do not try to oversell you. Very knowledgeable.

Abner Ortiz Very responsible, professional, explains each policy in detail

Yvette Soliz Best customer service! Brad was so patient, helpful and went beyond customer service. Jenn Merema the owner came out to greet me and so helpful too. Every time I go in, she comes and greets me and ask how we are doing after our accident. She is very knowledgeable, friendly and just made me feel like a friend. I would highly recommend this State Farm agency.

Rebekah Benson Two years ago I had an accident. Within 24 hours an adjuster was at my home to view the vehicle. Within 36 hours they had the car in the shop. I was able to get a rental car immediately. They were quick to get this done and stayed on top of the situation until I signed off on my car. They recently made sure that my coverage for both house and vehicle were exactly what I needed. This was done without a major increase to my payments. The staff that I have worked with have always been courteous and respectful. I have never been pushed into anything I did not think I needed and they have always been there to answer any questions. One fantastic team

Jennifer Roberts I found Janie through a family referral. She is friendly and explains things so that anyone can understand. I now have my home auto and life through her. She is great! I couldnt ask for a better agent!

Andrew Nelson I want to give a shout out to Chris Irwin. I am always left astounded at the level of dedication, hard work, follow through and just simply being available...literally EVERYTIME I need something. Whether it has involved needing a copy of my current insurance card in a critical moment, providing direction for how to connect with Roadside Assistance, to dealing with storm damage, he is always there! When I have needed to contact him, he always answers his cell phone or calls me right back. He has been amazing with taking care of my every insurance need. I thank him for taking great care of my family and I! I have been so happy that Chris really just "gets it". I value great customer service and recommend him to anyone that may be looking to change insurance providers. Chris Irwin your level of quality work remains unprecedented. Thank you!

Elijah William The agent very good experience.All my questions were answered.ery quickly solved all my problems. Thanks to Southern Mutual Insurance Company.

maura martinez Mrs. Maria was very kind and explained everything to me very well.

Jim Bryan Tyler is always helpful and goes out of his way to help when needed.