Christina Copeland - COUNTRY Financial Agent - Fairfield (IL)

Thomas Thompson Listened to our insurance needs and made appropriate recommendations.

Randy Hazlett Stopped in the other day the ladies that work there are extremely nice and very knowledgeable. Nice to talk to and very respectable I would recommend going there for your insurance needs.

Dr. Mohammad Shamsuddoha I used to have a State Farm insurance for my house and my cars. When I put a claim for my house roof and they immediately canceled my insurance and it was so disappointing.

Laura romina Ryan was excellent in helping me with my insurance needs. He took the time to explain all the different options and ensured I was covered for all risks. I appreciate his effort

Barbara Susan the agent was very professional and took a lot of time explaining issues to me and helping me through the process.

RON FRAUENFELDER I had the good fortune to have a great conversation with Doug. Doug is cognizant of the fact that one’s experience doesn’t always occur when you walk through the doors. I prefer to work with local people, versus who knows who your dealing with on line. He immediately took ownership of my request for a AAA membership. He is ultra personable and very professional. It was quite apparent to me that Doug was genuinely invested in my AAA. customer care experience! I was fortunate to get Doug by accident, you can request him by name. Ron

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Hilary Fiene Joe at Bussian Insurance has been an invaluable resource in managing both our company’s insurance needs and our personal coverage. We’re incredibly grateful for his attention to detail, professional insight, quick turnaround times, and friendly, approachable demeanor — all of which make the insurance process feel effortless. I can’t recommend Joe highly enough to anyone seeking a knowledgeable insurance expert and an agency that truly delivers.