Briteline Insurance - Geneva (IL)

Rachel Mobley I switched over to Allstate with reference from my sisters...and they have not disappointed since! Im unclear of all the variables with car insurance and rental insurance and they assisted and explained in great detail with what was best for our situation! Absolutely wonderful people to work with at Jessicas office! THANK YOU!

Matt Paul Customer focused, professional, communicative, fast, and ease of transition all describe the excellent service youll receive from the insurance team at Auffenberg. Carolina is my agent, and I was truthfully surprised and relieved at how easy the process actually was to not only save money, but to have better coverages on top of it. They even took care of notifying and cancelling my policies with my previous insurer. Completely satisfied customer and would definitely recommend their services.

Melissa G Jordan Hicks was very helpful! She explained my policy in terms that I could understand. She recommended things that I should add to my policy and things that I didnt really need anymore. I felt very comfortable and like I was having a conversation with a friend.

Garrett Webb When I switched to Lynn Braden with State Farm I got the most coverage I’ve ever had for the best rates I’ve ever had. She’s always there for me when I need something. Anytime of the day it doesn’t matter she always answers the phone and does everything in her power, very appreciative of all she does.

Trish Calhoun Natasha is an amazing Agent. She is very knowledgeable and willing to help with any questions you have. She is the first Agent that has explained my coverages to me. I would recommend her to my friends and family. She is a 10 out of 10!!

Google User The people here are very helpful and explain things CLEARLY when you have questions. They dont try to rush you through processes like other places do. When they have to direct you to, for example the claims deparartment of your insurance, they educate you on what youll be asked and what papers to have ready. Theyre just all around awesome.

Barbara Medieros If I could give less than 1 star I would. My husband had insurance with this company for 20 years and paid faithfully without missing a payment. All of a sudden they started withdrawing $613.87 per month out of the account instead of $61.51 per month. When we realized it after several months we contacted Re-Assure America only to be told they insurance term had expired & that was our new premium. They never contacted us or informed us of any change in the premium or the expiration date of the policy. We never gave authorization for any amount other than the $61.51 to be deducted from our account. They are now refusing to refund the money taken out of our account illegally. I will be contacting the State Regulatory Board and an attorney for compensation.

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Christopher Eckberg Very helpful in all aspects. Very good at listening to concerns and objectives as well as offering up alternative considerations.

Dan Felice Great service! I had my car towed in at night for a flat. The next day I had stopped in and talked to Dave and said that if we had to replace the one front tire I might as well replace both of them. He called me later and said that the one tire was able to be saved and patched, and that I did not need any new tires. I appreciated his honesty and friendliness, because I know there are places that would have just told me I needed two new tires and charged me a lot more. Highly recommend the service here as they are honest and really seem to care about the customer.