2 /5 Adrienne Howell: This review concerns a patent leather watchband I bought from the shop.
As someone who spent quite a number of years in the customer service field, I know that customer service involves not only the initial sale but also service after the sale.
I went to the shop in mid-March to have a new battery installed in a Timex watch. When I purchased the band, Sam was very helpful. At that time, he didn’t describe the band as NOT a “quality” product or a lesser quality product. He made no comments about it at all. It was dressier than my old band, finished well, and looked like a well-made, “quality” product. Sold!
After just over two months of wearing it less than once a week on average (I’m a daily Fitbit watch wearer), one of the loops broke on one side of the band. I returned to the shop last week to show the band to Sam, hoping he might consider replacing it. Not so much!
He told me that I had bought a lower quality product (wish hed told me that before I purchased it!), and that I could upgrade to a leather band for $50. I didn’t take him up on his “generous” offer, disappointed that he wouldn’t and didn’t stand behind a product he sold.
Sadly, I will take my future business elsewhere.
