1 /5 Eric Johnson: Wow! Ratings did not disappoint. Yes, we showed up 15 minutes to close, but we have an existing account and wanted to open a savings account. Teller told us it would take 1 hour to open the account. As a former Branch Manager with a large regional bank, I asked "Why?" She stated " To discuss all the options." I said there is no need to discuss as we just need to open this account. Then the other teller chimed in, who was helping clients and noted it would still take half an hour. And they only have 1 desk associate. We will be moving our business.