Truist - Marietta (GA)

1 /5 Mark Smith: I will echo Kelvins experience. I have both business and personal accounts with Truist so I am in the Powers Ferry Branch frequently. With rare exception, the experience is painfully slow. I always feel particularly sorry for the cars that are in the drive-thru. Over the years, the operational performance has been in steady decline. Its not the tellers, as they are usually personable and helpful; but theres never sufficient staff to manage the customer workload. I have literally seen one teller trying to handle both the drive-thru and the counter at lunch time. I havent seen more than two tellers in a very long time. My advice is if there are more than four people in line, you should save yourself the frustration and come back later.

1 /5 Kelvin Fabian: This is by far the worst Truist Bank location in the area. The service at the teller section is consistently poor. There’s always some kind of issue with the tellers that slows things down, and it seems to happen every single time I visit. I understand if one teller is helping a customer with a more complex issue that’s totally fine. But how are both tellers not working while the line just keeps growing? It’s frustrating to watch a full lobby waiting while no one is being helped. If you’re going to have one teller tied up, at least make sure the other one keeps the line moving. Simple as that.

1 /5 V.: Was just there. I don’t mind waiting.. if I’m at least acknowledged. I stood there for about 5 minutes as folks walked around and ignored my presence. One teller walked right by me with a customer and didn’t even glance my way. The other remaining teller who was helping drive through came right to the computer in front of me and click clicked away. Didn’t once look up to acknowledge the person standing right in front of her. I understood being busy or being understaffed. But being plain rude isn’t it. Retrain your staff!

1 /5 Autumn Rumsey: This is literally the slowest branch I have ever been to. Sat in the drive thru line for nearly 20 minutes before someone even came through the speaker asking what I needed. Then it took another 10 minutes for them to process my deposit and send the receipt back. There are always multiple employees at the front desk but only 1 or 2 will be working while everyone else just stands around talking and watching the line get longer. The employees I’ve dealt with are always very nice but this branch is almost unusable due to how long it takes them to process the simplest of transactions.

1 /5 Brijesh Patel: This has to be the worse branch ever. I gave it a chance 7 times. I have walked out all 7 times. Please just close this branch or hire more people. It use to be good when they had the older people. None of those employees are here anymore. Having to drive 7 miles more to bank.