1 /5 Darshini Shah: This branch has poor integrity, ethics, and values. In the last few years, I have had re-occurring problems with services by their associates, Amanda Kimzey and Angela Lankford. They do not meet the services rendered, absence of communication, and when any action is taken, it is such poor competency and quality. Ms. Kimzey wired transferred a money transaction 11 days later than the scheduled date. She has not returned my messages by both email and phone. Ms. Lankford went on a coffee break for 20 minutes during a conference call with a Merrill Lynch customer service representative and never informed us while we were actively on the business phone call. These are two of the many problems. They do not improve. It has continued even after communicating with them. Mr. Joe Frierson Jr. is always missing in action, as well. Mr. John Inhouse III who supervises this branch in Atlanta informed me they are supposed to consult with me on my portfolio. They have not done so. The problems persist. From my perspective, I also believe there is structural and systemic racism occurring. I have spoken directly to this branch about this, and Ms. Lankfords response was, "Oh, thats a good one." Her sarcasm reflects the repeated kinds of poor conduct, behaviour, and communication I have experienced. You will be treated as a second-class citizen here in the branch. I can say that the complete opposite experience with Bank of America that has resoundingly high quality services. It is disappointing this objectionable behaviour is deeply entrenched in the Merrill Lynchs Athens branch.
