1 /5 Sydnee Coggins: I hesitated to post this, but I have unfortunately decided that I will no longer be shopping at this location. I visited recently to purchase a few items, and once again, I was followed throughout the store, especially in the makeup, skincare, and jewelry sections. I was not greeted or offered assistance. I was simply followed, which made me feel extremely uncomfortable.
The woman working in the jewelry department was cold and unwelcoming. When I got to the register, she did not acknowledge me, avoided eye contact, and dropped my items while scanning them. She also did not allow me to enter my phone number to receive points, only to receive the receipt. To make matters worse, she left the security tag on my items, causing the alarm to go off when I exited.
Unfortunately, this is not the first time I have experienced this. It has been a recurring pattern over the years. The lack of professionalism and the ongoing assumptions of theft are mentally and emotionally exhausting.
When I came back to return the items and calmly express my concerns, the same employee ran from the counter. Other staff members called for her to return, but she hid in the back room. It is unacceptable to embarrass a customer publicly and then avoid accountability.
This used to be one of my favorite stores, but I am tired of being followed and treated with suspicion over items that cost less than twenty dollars. It is simply not worth it anymore.
I truly hope this location reflects on this feedback and does better moving forward.
Sincerely,
A former loyal customer
