Stephens County Tax Commissioner - Toccoa (GA)

5 /5 Nora P: After reading the horrible reviews I put off renewing my tag until the last possible moment. I did it online last year when I first moved up here. This was a classic example of reviews misleading a person. I have been in many tag offices across several states and this office was bafar the best and easiest tag office to deal with. When I was greeted by the officer working the metal detectors it was with a smile and joking around behavior. When I got to the actual room I needed the ladies working were polite and very knowledgeable in what was needed. There were a few people in front of me and none of them were just renewing a tag. Each customer in front of me was treated with respect and their questions were answered quickly. When it was my turn it took less than 3 minutes for me to pay for my tag, get it and head out the door. Sometimes bad reviews are written for the wrong reasons. I look forward to continuing to do my business at this office.

1 /5 Karina Antonio: I just moved to Stephen’s county and this office makes me regret purchasing a home here! It is my first time purchasing a used utility trailer so I have no idea what all needs to happen for me to get it registered. I looked online to get answers but I am trying to be proactive to avoid any issues. I’m trying to call to make sure I take all documents needed or do whatever I need to do before going there. But the ladies refuse to help me over the phone. Said I need to go in person to get more answers. Btw, I did stop by this morning to get a VIN Inspection document for an officer to complete, per a previous call from someone in Atlanta (they did suggest I call my local office for more info). My VIN wasn’t legible so he asked me to complete an identification number request. The ladies I spoke to didn’t know how the process works. I will say that the officer at the door was nice. Maybe the people working in this specific office are great with anyone renewing a tag but not someone trying to get a trailer registered.

5 /5 Jason Moore: Never had to wait in line more than a minute or 2, usually no wait. Staff always kind and courteous and helpful.

1 /5 Michelle Foster: I’ve never been treated so rudely in my life. I called today to ask a question about get my tag switch from Habersham to Stephens county to be greeted with “I’m sorry we can’t help you sorry we are closed due to systems update” then “click”. This happened twice no opportunity to even speak. If these were recorded messages then it’s was the most unprofessional recording I’ve ever heard.

1 /5 Tisha Matias: This place is the worse. I would give them zero stars if I could. I bought a new car about 3 years ago. For the first 2 years I have my car registered there. My husband and I are military so we had to travel. They gave us issues from the beginning. They wouldnt work with us over the phone so we had to ask family to help. They wouldnt work with my in law and Im sure it was because my in law are Hispanic. My mom goes in NO issues. Now 3 year have went by, we are moving to Cobb county and staying. Im trying to get my tag which county. For the last 3 months we been trying to find my title for my car. Called multiple time and they said they didnt have it. We had to get our loan company to call and guess what they said "we do have the title but it was never process correctly so the car isnt even in their name. They would have to come in compete the proper paper work to get the title" and we are still having issues. Just be ready to deal with a headache with dealing with these people.