1 /5 Pat Duggar: I have been trying for over 2.5 weeks now to get hold of a human being to give me my Pay-off amount on my car loan. After many attempts with leaving msgs and phone number with my question, I have still Not received 1 (one) phone call. Today I found an 800 number for mortgage loans only, called and finally got a human being. She gave me their direct car loan number, and told me to hold on while she transferred me. Well, 15, 20 minutes later NO One Picked Up The Call. So, I now have to travel about 45 mins away to a branch office and see if I can Actually get waited on in person. Now that I see that this is the WORST BANK IN THE US, I Definitely want to close my car loan with this NO CUSTOMER SERVICE bank!