2 /5 Shanna Barton: April 2022
Unfortunately, my experience was not as great as the reviews I read. The reviews led me to Smart Financial & Tax Services today. The door was locked but the business hours on Google showed they were open. An older lady opened the door and asked if I was trying to get my taxes done. I told her yes and she said to me "Hes not doing any taxes today. But maybe he could file you an extension." I did appreciate her polite tone and told her I didnt want an extension and thanked her. She asked me if I was a returning client. I didnt understand how that made a difference but she said that maybe he could talk to me if I just waited. There was no reason for me to wait to talk with the person she was referring to if he wasnt seeing new clients or doing any taxes on this date. She was polite, I appreciated that. I gave a 1 star because I have never been to a place that does taxes that chooses certain dates to do them. Im not from here so, hopefully no one else has an experience like mine if you are new and just trying to find a good rated tax service in Decatur, GA.
Updated 12/21/22 9:43p est
Business Owner: I wont give you negativity. Just a simple review of my experience regarding the business located at the address provided on Google last year. As I stated, the lady that spoke with me was nice. Thank you for checking my reviews! They are thorough, clear, and genuine; mostly with photos, however, there werent any to take of your business. I wasnt asked to sit inside and wait. Hopefully you continue to thrive. God bless you and your staff this upcoming tax season. ~SB