Rusty Smith - State Farm Insurance Agent - Cumming (GA)

ashley finnemore Honest, fair, timely, forthcoming and excellent communication. All I expect. Much appreciated.

Kyla Griggs I cannot express enough gratitude to Nick Strickland for the patience he showed, while guiding me through my auto insurance process. I was nervous and wanted to explore my options because insurance rates are through the roof these days and I was ready to leave the provider that I had. He listened to me and found the best option FOR ME. It is rare to happen upon people who work in the customer service field that actually VALUE their customers, but Nick is a true gem and an expert at what he does. I will be recommending him to everyone I know!

Lisa Phillips Good rates

Pedro Reyes I had being looking around for cheap insurance around the Gainesville area then I came across Top insurance agency talk to a gentleman by the name of Mike and help me find cheap insurance he was very professional and found several options explained to me everything that I needed to know and what the insurance company had to offer me so after few minutes of searching I decided on the the one that fits my budget he is one of ihe insurance persons that will take the time to explain to you detail by detail and makes sure that you understand everything and leave happy with the decision that you have made keep up the good work MIKE!

Chance Brooker Farmers Insurance has been providing for my family and I for several years now, and I can confidently say that they are a very professional, responsive, and value driven organization. They lowered our insurance bills immediately upon moving over to them, and that alone is awesome. However they have always given us very good guidance on the best plans for us insurance wise, even when it meant us not signing up for the most Packages. On top of that they’ve always been incredibly responsive and communicative in a timely matter whenever there was things that needed to be discussed or updated. I highly recommend Farmers Insurance for anyone who is looking for an above average experience with an insurance provider.

Roger G Marlon is very knowledgeable and willing to spend the time with his customers to get the best rates and explain the insurance industry. I have had only positive experiences with him and would definitely recommend him.

Montrail Whitehead Very good customer service, got the price I was looking for they really showed care thanks velox

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

Kimberly Erdossy I recently got a quote from Charles in the Decatur, GA branch today. He was very friendly and knowledgeable and took the time to help me understand my quote, and what factors were leading to the price of the quote. Overall, he was a very nice, trustworthy gentlemen and I was very impressed with his professionalism. He is definitely an asset to the Direct Auto team!

Kamika Miles I had the best experience setting up my policy with Mrs. Kadesha! As someone who currently works at State Farm in the claims department, I completely understand how important customer service is. Everything was quick and easy. She also answered all of my questions. I did have one question that she did not know the answer to, but she assured me that she would find out and give me a call back. She definitely followed through and kept her word. That meant so much to me! I really appreciate you!