Direct Auto Insurance - Decatur (GA)

Alicia Parker I had an amazing experience with Best Rome insurance agency. They made a daunting task feel easy with their clear explanations and friendly approach. The team worked tirelessly to find me the best coverage for my situation. I felt heard and valued at every step. Their attention to detail is remarkable. I’m so glad I chose them for my insurance needs!

J. R. Mitchell After more than 20 years we filed a claim because of a roof leaking. Not only did Zach, the insurance adjuster leave the door unlocked with the KEY IN THE DOOR, he denied the claim and cancelled the policy. Craig-Massee stated, "When the claim was filed, the claims adjuster went out to check the damage, he noted that everything was packed up in boxes, and that someone had not been living in the home for awhile, even if it is for sale." My 80 year old mother got COVID in February and needed assistance so she was at my brothers house. In the meantime Mom decided to list the property, so my wife and I were packing things up and preparing to list the property. IF YOU DONT WANT TO BE TREATED THIS WAY, DONT DO BUSINESS WITH THEM.

Bpay Kms I have been with Liz Heath for years for everything from Home Owners, to Auto, to Renters insurances. I have had great service and today was no exception. Jenn Tanloet is amazing! She covers all the bases and really takes the time to provide exceptional information to help you appreciate your options. ** Liz Heath I commend you for leading such a great team. My sincere compliments to both Jenn and Jonathan for their professional, caring and helpful manners. (They both have great senses of humor too!) Thanks as always!

ashley finnemore Honest, fair, timely, forthcoming and excellent communication. All I expect. Much appreciated.

Melaku Biraro I’ve been with Bulldog Insurance for over five years now, and I can’t say enough good things about them. When I first needed truck insurance for my trucking business, I was stressed by the options and costs. Don and his team team took the time to walk me through everything, answering all my questions without any pushy sales tactics. They found me a policy that saved me money and without haggling just best price best service.

Kimberly Erdossy I recently got a quote from Charles in the Decatur, GA branch today. He was very friendly and knowledgeable and took the time to help me understand my quote, and what factors were leading to the price of the quote. Overall, he was a very nice, trustworthy gentlemen and I was very impressed with his professionalism. He is definitely an asset to the Direct Auto team!

Dee Smith Yvette Donaldson was amazing. She really worked on getting me the lowest rate possible. And she made my experience very smooth. I appreciate getting her as my sales agent. Thank you again Yvette Donaldson.

Charlotte English I started with state Farm 2018 and I couldnt have chosen a better insurance company. Christ Douse is a very intelligent, responsible, respectful,outstanding, state Farm agent.it dosent matter if youre at his office or you call him at his office, hes always there to access you in any paperwork you need help in. Hes very smart and know when you really dont understand, thats when he shift into 3rd gear and brake everything down to you get it or understand. Chris Douse is on point, keep up the outstanding job.

Joy Wilson I have been with this State Farm office in Hartwell and have always received great service. Today I had to add/remove a vehicle from a policy and I worked with Hailey. I thought the service was exceptional. Hailey answered all my questions and did the change over very efficiently. She’s extremely nice, knowledgeable and efficient. Win, win, win!