5 /5 Chloe Pitts: I was so touched by the kind service I received here. I walked in 15 minutes before closing to see if someone could quote me a price to fix a priceless piece of jewelry...our baby boy Dean passed away nine years ago and it was a charm of his little fingerprint, one of the only things I have to remember him by. It took me nine years to work up the courage to get this charm fixed because I was always afraid it would get lost or ruined at a jeweler.
When I walked in, the kindest lady, (I wish I got her name, perhaps she was an angel) immediately greeted me, listened intently about my charm, and treated me with such kindness, gentleness, and respect. She carefully and softly explained the whole process of getting it fixed, showed me the machines that they would use, and truly put me at ease. I was ready to leave my baby boys charm with them for two nights until it could be fixed.
Then she talked to the head jeweler, who saw my tears (I was feeling so emotional!) and immediately said he would fix it on the spot right then and there. He even added a beautiful gold coating to the jump ring even though the charm was a cheaper material. On top of it all, the price was so very reasonable.
I am so filled with gratitude for your service. Thank you for treating me and my jewelry with such care. Thanks to you I can finally wear my baby boys charm without fear of it breaking. This means the world to me. You truly made a difference in my life. May God bless you.
