JCPenney - Hiram
Kathleen Stento I wanted to update and change my review from 1 star to 5. The issue below was taken care of promptly and professionally and honored by JCPenney in Hiram!
Was just at your Hiram, GA location and left without purchasing. I was shopping for casual shoes when I saw a sign for Clarks 40% off and a sign next to it which stated scan the QR code and take an additional 25%off . I scanned the QR code and also had a picture of the signs. At the register, the associate said the coupon didnt work. I showed her the picture of the sign and she tried again. The Manager ( or supervisor) was nearby and the associate asked why the coupon didnt work. The Manager said the 25%off coupon doesnt apply to Clarks. I asked why they have the 25%off sign WITH the Clarks sale sign. She replied "its just for advertising". I told her that was deception to the customer. She walked away without another comment. The cashier told me if I had a JC PENNEY credit card, I could take an additional 30%off. I asked how that would work since after reading the fine print on the 30% coupon also states Clarks are not included? It doesnt make sense and is deceiving the customer!! BEWARE of this stores " advertising".



