Georgia Farm Bureau - Carrollton (GA)

3 /5 Mae Watkins: Have had auto and homeowners coverage with Georgia Farm Bureau for a number of years on and off since 2004 most recently from the year 2017 to 2024. However, for some unexplainable reason there have been a number of accounting errors from the member services team stemming from application of my auto premium payment to an incorrect vehicle. It took getting my bank involved in order to determine what happened and then forwarding a copy of the cancelled check to validate that a refund was owed. When the refund check arrived, it was made payable to my pay on death beneficiary who has no policy with GFB and lives in a different city altogether. Their explanation for the error was that they assumed that I had passed away so the check was issued to the beneficiary without a certified copy of a death certificate. Additionally, it takes them an extraordinary amount of time to correct an issue. Not to mention the fact that the premium on the correct vehicle was coming due during this period so I ended up having to acquire coverage with another carrier. Any time they screw up on an issue, there is either a late fee applied to your account or a $15 admin fee applied. When I did receive the refund a $15 charge had been deducted. Needless to say I am not pleased. Not only did they create the problem but they had full use of the funds throughout the months it took to get this resolved. Another issue involved the premium for homeowners coverage which had been paid via credit card. Well four months later, they reversed the charge to the credit card due to a fraud report that was not in effect at the time the charge was initiated. I have never known an institution to handle accounting entries the way this company does. I have always had very good experience with GFB over the years; however, I am having a very difficult time understanding what is going on in their back office. Life is hard enough without members having to be subjected to such horrible experiences.

5 /5 Ruthella Burden: When I go in here to pay my bill the ladies are always very nice to me take care of me very well speak to me in a very kind way always thanked me for my business and tell me to have a nice day and I tell them to have a nice day too. I have been doing business here since the 80s and I have always been happy with Farm Bureau. They are a great company and have always lived up to their name. They have never let me down when its come to my claims and taking care of my car and my home I am very happy with this company.

5 /5 James Pruitt: Our agent is great. I have home and auto insurance here. I wouldnt go anywhere else even if they were cheaper. Ive been with gfb for 34 years now.

5 /5 David Hughes: Thankful for Beau Luckie and his staff. They all do a great job and are quick to respond to any question or need. Highly recommend Farm Bureau for anyone seeking top rate insurance and customer service.

2 /5 RRR 62: Rates are competitive; I do shop at least once a year. Cannot comment on claims, I’ve never had one. The only advantage I see is farm liability, most others do not deal in. Customer service deserves less than 1 star. My agent does not show the least bit of interest in me and does not seem to know how his company operates and for that matter neither do the people in Macon. If you pay using your bank, GFB does not accept electronic payments. The bank has to mail a paper check which is fine with me, saves me the cost of a stamp and only requires a few clicks of the mouse. The problem is GFBs billing cycle is 2 weeks. Once they mail the bill you have 2 weeks or its late. That’s 3 days for your bill to arrive, 8 days before bank will mail check, 3 more days in postal service, couple weekends and its always late. I’m not a young fella, been paying bills for a long time. Georgia Farm Bureau needs to get with the program. And one other thing, Carroll county office seems to have more than adequate staffing, think of the entire state.