3 /5 Mae Watkins: Have had auto and homeowners coverage with Georgia Farm Bureau for a number of years on and off since 2004 most recently from the year 2017 to 2024. However, for some unexplainable reason there have been a number of accounting errors from the member services team stemming from application of my auto premium payment to an incorrect vehicle. It took getting my bank involved in order to determine what happened and then forwarding a copy of the cancelled check to validate that a refund was owed. When the refund check arrived, it was made payable to my pay on death beneficiary who has no policy with GFB and lives in a different city altogether. Their explanation for the error was that they assumed that I had passed away so the check was issued to the beneficiary without a certified copy of a death certificate. Additionally, it takes them an extraordinary amount of time to correct an issue. Not to mention the fact that the premium on the correct vehicle was coming due during this period so I ended up having to acquire coverage with another carrier. Any time they screw up on an issue, there is either a late fee applied to your account or a $15 admin fee applied. When I did receive the refund a $15 charge had been deducted. Needless to say I am not pleased. Not only did they create the problem but they had full use of the funds throughout the months it took to get this resolved.
Another issue involved the premium for homeowners coverage which had been paid via credit card. Well four months later, they reversed the charge to the credit card due to a fraud report that was not in effect at the time the charge was initiated. I have never known an institution to handle accounting entries the way this company does. I have always had very good experience with GFB over the years; however, I am having a very difficult time understanding what is going on in their back office. Life is hard enough without members having to be subjected to such horrible experiences.
