3 /5 Michelle Jordan: So, I’m conflicted with my feelings on this insurance. At first, I thought they were great. The gentleman I spoke with in the beginning was extremely friendly, professional and super helpful. I had explained how my daughter was having stomach pains, my 4 ER visits were a waste of time and truly unhelpful and I needed to assign her a pediatrician so I could try and get her in for an emergency appointment as she was getting worse by the second. He assured me everything was set, she was good to see the doctor and anything she needed was covered.
Well, fast forward a month and all the medical bills start piling in. My daughter surgery, the 4 ER visits, the pediatricians visit, all the radiology and labs that were done, the ambulance ride that transported her from one hospital to the next, I had 2 ER visits with testing as well one of my sons having 3-4 visits.
Once I notified not ONE thing was covered, I called the insurance to clarify everything and get these medical bills paid the money they are owed. The customer service rep asked me if we had another insurance which I explained not in a few months and it was from NY. I was told it would be sent to their investigations team, and I will hear from them once things are cleared up.
Fast forward another month and a half and I explain again the situation to another customer service representative. She says she sees the last call in their system, explains they have been having a lot of issues with people showing up as being enrolled with an insurance plan they’ve never heard of. That she was going to expedite this request to the appropriate team and that unfortunately it could take another 30 days to hear anything. And than overly apologizes for the delay as she doesn’t know why their not working on things that they have a deadline for.
So now if something happens (god forbid) I’m going to have an issue because now ALL of these medical bills are already in collections, I’m getting an overload of phone calls from debt collectors. And yesterday, after adding it all up. I’m $60k in debt just in medical bills which is now affecting my credit.
Truly frustrating
