Direct Auto Insurance - Atlanta (GA)

Charlie Kirby Ever since this company was bought out a year ago I have had issues with payments. We had three tow trucks, our quote was 120,000 a year, for full coverage. We put 20,000 down and we have since sold 1 truck 3 months ago, taken off full coverage, and our payments are still 10,000 a month for two trucks without full coverage! We have reached out to our broker, Steve, several times over the last few months and have been told the same thing over and over again! “They are working on it, they have to wait to send in their part of the money so we can get our money back”! None of this makes sense! Any other insurance company, when you drop down in services, automatically the bill will reflect that! I am tired of being told the same thing over and over and nothing being done about this!!! I would definitely not recommend this company for insurance!! It has been ridiculous!!

James Scarborough Customer of Darbys office for years like my parents before me and have always received top notch Customer service. Laura Hannon has been especially helpful any time Ive required insurance assistance.

jay campbell Great service

Maribel Rincon Eli saved me a significant amount every month. I am happy with my new cheaper policy. Thank you for your help

Deacon Hudson I am delighted to share my overwhelmingly positive experience with Bryan Hayes State Farm, specifically in relation to a recent claim I filed for my hot water heater under the Home Systems Protection Policy. From start to finish, the entire process was handled with utmost professionalism, efficiency, and genuine care for my needs. First and foremost, I must commend Bryan Hayes State Farm for their exceptional customer service. From the moment I reached out to their team, I was greeted warmly and treated with respect and empathy. The representative I spoke with displayed a remarkable level of knowledge and expertise regarding the Home Systems Protection Policy. She patiently listened to my concerns, asked relevant questions, and explained the entire claims process in a clear and concise manner. What truly stood out to me was the promptness with which Bryan Hayes State Farm responded to my claim. Within only a day or two, the claim was approved, thanks to the efforts of Bryan Hayes State Farm and their collaborative relationship with reputable service providers. The next day, a certified technician arrived to replace the faulty parts in my hot water heater. The technician, recommended by Bryan Hayes State Farm, exhibited remarkable expertise and efficiency. In no time, my hot water heater was up and running smoothly again. The ease and convenience I experienced during the claim process were beyond my expectations. Bryan Hayes State Farms attention to detail, seamless coordination, and swift resolution provided me with invaluable peace of mind during a stressful situation. Their commitment to customer satisfaction is truly commendable, and it is evident that they genuinely prioritize their clients well-being. Furthermore, I would like to express my gratitude for the exceptional value offered by the Home Systems Protection Policy. Investing in this policy was a wise decision, as it proved to be a safeguard against unexpected home system failures. Bryan Hayes State Farms comprehensive coverage and their dedication to honoring claims without any hassle have reaffirmed my trust in their services. In conclusion, I cannot speak highly enough of Bryan Hayes State Farm and their outstanding team. The exceptional customer service, prompt response, and efficient resolution of my hot water heater claim have left an indelible impression on me. I wholeheartedly recommend Bryan Hayes State Farm to anyone seeking reliable insurance coverage and unparalleled customer support. They truly go above and beyond to ensure their clients satisfaction and peace of mind. Thank you, Bryan Hayes State Farm, for your unwavering commitment to excellence!

Jim Swartz A quick note here to say THANK YOU to Christoper Jones. Chris helped us through the process of changing all of our coverages from another company and saved us money in the process. He follwed up and was available on every occasion we needed him. I would use Chris again in the future. I would definitly use his services again.

Raven Childs From the moment I started my policy, they have been nothing but helpful, professional, and genuinely caring. Every time I have a question, they take the time to explain everything in detail, ensuring I fully understand my coverage and options. What truly sets this agency apart is the way they make me feel. Their team is always available, whether it’s for a quick question or a more detailed discussion about my policy. Knowing that I have a reliable, knowledgeable, and friendly insurance provider gives me an incredible sense of security. I highly recommend Robin Turman State Farm Agency to anyone looking for exceptional service and peace of mind. They go above and beyond to make sure I feel at home and protected, and I wouldn’t trust my insurance with anyone else!

chris m Been with them since I stat drivin. Always a phone call away and just enjoyable to deal with!

Olivia Martin Bruce is a fantastic agent!! He was so helpful. I just turned 26 & had no clue where to start, and he made the process very simple & easy for me! Best of all, he got me the lowest insurance rate he could & save me a ton of money!! Bruce is your guy!!

michael patterson An amazing agent and very professional agent.