Bryan County DFCS - Pembroke (GA)

1 /5 Tricia Rowland: The actual office staff is nice when you go in person. However, this is the worst DFCS Office I have ever dealt with. They are constantly never following up with phone calls. They never answer the phone. All the phone numbers are always disconnected so you can never reach any of the case workers. I have literally been trying to apply for benefits since February of this year and have not been able to because every time I am supposed to have a phone call, nobody calls. And then whenever I call to reschedule, they just close out the case because they say that I missed my phone appointment even though nobody ever reached out to me. It is happened four times. And then when you call to reach a supervisor? Surprise! The number has been changed or disconnected or the person no longer works for the office. I have never had such horrible issues with any other county DFCS that I have received benefits from.

1 /5 Teresa Fleming: Call to try to ask for help with lost card, the lady i spoke with was VERY rude. People are going through difficult times being ugly does not help their situation.

1 /5 Linda Enfinger: They never answer the phone are questions that I have. I have 2 kids that I have to take with me every time I go up there. I didnt think the security guard was allowed to be in clients private information. I thought the security guard was to sit in an office and do there job behind the scenes.

1 /5 Linda: Nobody answer the phone.i had a telephone interview supposedly November 4th at 1:00 and they havent called yet,I left two voicemails since then and nothing, thats bad business

1 /5 Kelly: I would give this place negative stars if I could. When a mandatory reporting is made and nothing is done a week later so you call them and get bounced around from person to person. The people who actually answer the phone have no info and transfer you to people whos mailbox is full so you cant even leave a message. Is there anyone working there who is able to help the children?