Bates Insurance Group - Covington (GA)

Ranard Mattox Excellent Service. Superb Customer service. Mr. Henry Hopson and Mrs. Sheryl Cutrell have been of great assistance to me for over thirty years. They are Christians who operate in love. Their clients are truly the beneficiaries of their selfless service.

Ryder Bende Awful insurance company (just this branch at least). Ive never been able to reach Warren, but this guy name Caleb always answers. Apparently he is my insurance rep, and Ive had nothing but issues. First of all, he put a home insurance discount on my auto premium which I NEVER ASKED for. Then 3 months later my policy goes up about 50$ since that fake home insurance dropped. Then he kept calling trying to push home insurance on me sending quotes to the house owner even though I never requested it. Then he switched my account policy owner over to my fathers name when he qouted the house for insurance. So now Im locked out of my account and customer support says Im not even on the policy anymore. So I called them back yesterday and sure enough Caleb answers. As soon as I say I want to cancel my premium his attitude changes quick. Silence for about 2 mins then he asks if thats all I needed and I say yes sir. Couple seconds of silence and I hear him grunt and hang up the phone. Never got an email I asked for, for the comformation of my insurance policy cancellation. Worst branch of insurance Ive ever been with. Now my phone isnt even being answered. Stay away from this branch, its extremely sketchy sales practices.

Alma Jimenez They listened carefully to my needs and found the perfect insurance policy for me. Tñheir expertise and willingness They listened carefully to my needs and found the perfect insurance policy for me. Their expertise and willingness to help made a big difference.

Blake Davis Taylor McDaniel is a great representative for Alfa insurance. He will do everything he can to help keep you covered, meet your needs, and keep rates as manageable as possible!! Call Taylor!!

Leah Sisk Jay is a great owner and will take care of you if you have any issues or questions. He really cares for his clients and their experience.

Cohen Alison (Ali) Carter was great and really informative! He was communicative throughout and you can definitely tell this office cares about people. All of the staff I spoke with were very kind. Highly recommend!

Q’s Animal Kingdom Awesome customer service Jesline was truly a blessing and very patience I couldn’t have asked for a better experience.

Melanie Hice Suzanne McCrary was the representative that responded to my request for assistance when it was time to renew car and house insurance. She explained options I could use to save on both premiums and, at my request, obtained another quote. She was knowledgeable, professional and patient with answering my questions. She provided great information to help me make my decisions.

Jake Mullins Vanessa is the most honest and trustworthy person Ive ever met in the insurance industry. And Ive met a lot because Im in the real estate industry! She has access to numerous carriers and shes a real problem solver. Definitely recommend!!!

Winder Lodge We are very appreciative of the Staff members here. Such great people with an open and honest answer to any question you have. Russell and Lacey have handled our Commercial needs for years. Highly recommend SIG for all your home, auto, life or commercial insurance needs.