Zales - Orlando (FL)

5 /5 vanessa perez: I had the absolute pleasure of being helped by Aliyah, at the Orlando Zales, and I can honestly say she made my experience outstanding especially being on a vacation. From the moment our interaction started, she was pleasant, polite, and incredibly professional. What stood out the most was her genuine kindness and patience she really took the time to understand my needs. Aliyah was not only polite and helpful but also very knowledgeable about the product, which gave me full confidence in my purchase. It’s rare to come across someone who combines warmth with expertise, but Aliyah does it effortlessly. She turned what could have been a simple transaction into a truly positive experience. Thank you, Aliyah you’re the kind of customer service representative that every company dreams of having!

5 /5 Tracey: Amazing Service from Sandy and Connie at Zales! I had an incredible experience at the Zales at Florida Mall, all thanks to Sandy! She was friendly, professional, and went above and beyond to help me find exactly what I was looking for. She took the time to explain everything, answered all my questions, and made the entire process easy and stress-free. You can tell she genuinely cares about her customers. If you’re shopping for jewelry, I highly recommend asking for Sandy — she’s the best! Connie was absolutely fantastic as well! She was warm, welcoming, and incredibly knowledgeable. She worked alongside Sandy to make sure I found the perfect piece, and her attention to detail and genuine care really stood out. Connie made me feel valued as a customer and took the time to walk me through all of my options without any pressure. It’s rare to find that level of customer service — highly recommend asking for Connie when you visit!

5 /5 J M: Me and my wife had the absolute pleasure to have Sandy help us at the Florida mall Zales location. The experience was extraordinary. Very pleasant and patient. Sandy helped me and my wife pick out a beautiful wedding band. Thank you so much sandy .

5 /5 Natty Root18: Connie is absolutely amazing! Every time I’ve needed help, she’s been right there—knowledgeable, responsive, and genuinely eager to assist. She goes above and beyond to ensure everything runs smoothly, and her positive attitude makes working with her a real pleasure. Whether it’s answering questions, solving problems, or just being a reliable go-to person, Connie consistently delivers top-tier support. She’s a true asset to the team, and I’m incredibly grateful for all she does. Simply put: she’s awesome.

5 /5 Hannah Ward: Sandy was absolutely amazing helping my boyfriend and I shop for an engagement ring. She was patient, knowledgeable, and even shared a little about her own engagement, which made our experience so personal and special. I left feeling confident and excited about my choice. Thank you, Sandy!