Travelers - Orlando (FL)

1 /5 Meaghan Morgan: While being repaired at a repair shop, my car was vandalized at the repair shop. The shop’s insurance is Travelers. The entire process of working with Travelers was horrific. Every employee I spoke with was rude and condescending. I was the victim of a crime and they were completely careless and unsympathetic. They weren’t helpful. Follow up emails went ignored. Completely unorganized and unprofessional. They did not pay for the extension on my rental vehicle as previously agreed upon without me making numerous phone calls and sending numerous emails. When they called to report that my vehicle was deemed irreparable they were extremely rude and short with me when I asked questions. Communication was extremely delayed. I would never recommend Travelers to anyone after this experience. Adam Sleezer from the Buffalo office had particularly poor customer service skills. After I wrote this review, I got an email from another customer service representative requesting additional paperwork about the car they deemed irreparable. They had already taken possession of the car, I had bought a new car with my payout money, and I had ensured Enterprise had been paid before I wrote this review.

5 /5 Fried52: If you can qualify as an applicant you wont find a better company to be insured with. I could go on and on about my few experiences when I needed my auto insurance but Travelers always come through. From Customer Service to Claims to Billing Issues these guys have it down to a science. And most importantly their rate has consistently been the best rate or very competitive. At least enough to not bother to change when you consider the service you know youll get. Going on 10 years now as a policyholder.

1 /5 Brenda Johnson: Terrible customer service when handling roadside assistance. Armando in Auto Claims was unprofessional, patronizing, took delight in my frustration, and lacked basic human compassion. As long time customers with Travelers, we will no longer do business with you. See bizarre response from Travelers. Not even an apology! Avoid this company at all costs

5 /5 Bill Dalessandro: I have had Travelers with 3 vehicles for over 1 year now. So far, they have been excellent! The communication has been awesome. Thank GOD, I have not had to use them for a claim, hopefully I never do. Im very happy with Travelers! Thank you, Bill

5 /5 Jaime N Shannon Spencer: We’ve had this insurance for the last 5 years, best insurance company we’ve ever had. We’ve had the price drop 3 times, I’ve never had a price drop with any other company, also it’s a simple process to get a teen discount for good grades and the driver course. My daughters car was hit while parked in a parking lot, we went through the other persons insurance for the claim, they were moving slow so contacted travelers, told them we didn’t want to file a claim through them because of it possibly increasing our rates. They still contacted the other insurance company on our behalf to make them speed up the process, and they reached back out to me a few times to be sure the other company was staying in touch with us. What other company would do that?