Spinnaker Insurance Agency - Port Charlotte (FL)

1 /5 Yue Yu: Spinnaker Insurance and its parent company HIPPO Holdings are committing fraud! Richard McCathron, the CEO of HIPPO, has failed to demonstrate any leadership in addressing the fraudulent charges. There was no policy fee listed on my renewal notice. However, after I switched to another company, HIPPO insisted the $100 policy fee was non-refundable. I was a loyal customer of HIPPO for several years. Despite having no claims, my recent renewal premium skyrocketed by 26%. My agent assured me there were no better deals, so I renewed the policy for $1,946, as the renewal notice indicated "full year renewal premium -- $1,946." The service was subpar, and I was unhappy with the 26% premium hike. Two weeks ago, I found a much better deal and switched to another insurance carrier. To my shock, HIPPO deducted a $100 policy fee from the refund of the fully paid year. Here’s how the fraud is committed: The renewal notice had no mention of a policy fee or breakdown of the premium. The full policy details were only provided after the policy took effect and after payment was made. This means that even if I had discovered the policy fee immediately and canceled the policy, HIPPO would still have deducted the $100 policy fee from my refund! This is blatant fraud. I have filed a complaint against HIPPO with the New Jersey Division of Banking and Insurance. Be aware of their deceitful practices!

5 /5 Edward Cashman: As we routinely review our home insurance needs annually, we work with this agency in selecting an insurance company to accommodate our requirements at an optimal rate. This process of working with Spinnaker has resulted in substantial savings for us repeatedly. We highly recommend them as a home insuring agency - great customer support!

5 /5 Bryan G.: Jackie is extremely knowledgable in her field. She is saving us almost $4500 on our homeowners policy and showed us a top rated company that others did not! She is fabulous! Give her a call today!

1 /5 C G: They have no compassion for their customers! They make you do all the work after your home has been destroyed… I am basically having to do my job that I do, move homes, recover mentally and physically, also find my own mitigation, my own fire report… all they have done click in emails collect my money for this time.. customer service needs to top priority! Sad that the most help I received was from the mitigation and not from my own adjuster

1 /5 Marie Kane: It’s been two months since hurricane Ian. We still have not talked to anyone since the adjuster came out. All we get is voicemail. No return calls! Very unprofessional!